The Patient Care Coordinator is a representative of WTRC with patients, patient families, and referral sources. Responsibilities consist of answering the telephone, checking in patients as they come for treatment, and keeping an accurate daily log of patients treated as well as other clerical duties requested.
Responsible for all clerical functions within the department. Other duties include daily attendance records, data entry, interdepartmental communications, and scheduling.
Provides technical assistance to therapists as needed. Responsible for patient appointment scheduling.Ensures schedules are workable, error-free, and have been updated with all schedule change requests that have been submitted by clinician.
Follows up on no-shows / cancellations and reschedules visits. Assists in rescheduling any patients if authorization is not obtained.
Assists in the end-of-day procedures by printing schedules and any additional items for the next business day.Investigates errors and problem-solves when an error with a schedule does occur.
Creation and maintenance of patient charts and records.Receives all incoming phone calls to the department, forwards calls to the appropriate person, and / or takes messages in a professional language and tone.
Assists in mail distribution for the department.Works together with other departmental staff members to ensure duties are completed as assigned.
Obtains valid referralsConducts themselves in a pleasant manner to patients, visitors, physicians, and other staff.Completes accurate department admissions.
Receiving and posting patient payments.Scanning and filing patient documents and ensuring complete and accurate information.
Performs other duties as assigned. This position requires endurance to perform tasks over long periods of work hours and the ability to perform essential functions without posing a "direct threat" in the work place.
Must be able to lift 25 pounds.
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