Frontline Support
Engineer
Must live in Colorado)
No Sponsorships or C2C
About the company
- Smaller company and Team
- Mostly remote after training
- Competitive benefits (healthcare and pto very generous!)
- Must have MSP or Enterprise IT Help desk experience
You will :
- Troubleshoot various tickets, device / printer issues, password reset, VPN, active directory, group policy, basic networking
- Helping clients from different industries, provide top tier service, treat clients as if they were your own
- Contributing to and expanding upon comprehensive online knowledge base for IT staff and end users
- Assisting in the development of all standard and custom workstation configurations; self-service software catalogs, and ongoing application installations
- Participating in the testing of all end-user related software including all appropriate patches and updates across the organization
Qualities you will bring :
- Ability to configure and troubleshoot end-user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration
- MCSA : Win10, MCSA : Office365, ITIL : Foundation, and / or CompTIA
- Demonstrated experience, support at the enterprise-level
- Proven knowledge of and adherence to IT network, computer, server, and device security best practices
- Experience working within a small team, using ticketing system, working with a variety of issues and environments
- MSP experience is a must
INJUN2024
Frontline Support Engineer
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