Frontline Support Engineer

Creative Financial Staffing
Broomfield, CO, US
$50K-$70K a year
Full-time

Frontline Support

Engineer

Must live in Colorado)

No Sponsorships or C2C

About the company

  • Smaller company and Team
  • Mostly remote after training
  • Competitive benefits (healthcare and pto very generous!)
  • Must have MSP or Enterprise IT Help desk experience

You will :

  • Troubleshoot various tickets, device / printer issues, password reset, VPN, active directory, group policy, basic networking
  • Helping clients from different industries, provide top tier service, treat clients as if they were your own
  • Contributing to and expanding upon comprehensive online knowledge base for IT staff and end users
  • Assisting in the development of all standard and custom workstation configurations; self-service software catalogs, and ongoing application installations
  • Participating in the testing of all end-user related software including all appropriate patches and updates across the organization

Qualities you will bring :

  • Ability to configure and troubleshoot end-user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration
  • MCSA : Win10, MCSA : Office365, ITIL : Foundation, and / or CompTIA
  • Demonstrated experience, support at the enterprise-level
  • Proven knowledge of and adherence to IT network, computer, server, and device security best practices
  • Experience working within a small team, using ticketing system, working with a variety of issues and environments
  • MSP experience is a must

INJUN2024

30+ days ago
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