Slalom Flex (Project Based) - Customer Support Content Writer - Technical Writer

Role : Slalom Flex (Project Based) - Customer Support Content Writer - Technical Writer

Location : Open to location, supporting MST working hours

Who You'll Work With

Our Business Advisory Services teams help organizations of all kinds redefine what's possible, give shape to the future-and get there.

We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes.

What You'll Do

• Develop, write, and maintain process documentation and articles for customer support teams (internal and external focus)
• Collaborate with subject matter experts and product documentation to ensure accuracy and completeness of content
• Organize and format documentation in a user-friendly manner that aligns with client style / format requirements
• Update and revise existing documentation as processes evolve (as necessary)
• Ensure consistency in tone, style, and terminology across all materials
• Review, present, and upload documentation to repository

What You'll Bring

• Minimum 3-5 years of experience
• Proven experience in content writing, technical writing, or process documentation
• Strong attention to detail and organizational skills
• Ability to explain complex processes in a simple, clear, and concise manner
• Bias to action and ability to move quickly - ie roughly 1 document / article created / completed per day
• Must be a US citizens or a Green Card holder

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human.

In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact.

Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all.

We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short / long-term disability.

We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the hourly pay range is $40 to $60 / HR depending on experience.

Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors.

The hourly pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.

Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications on an ongoing basis through September 24,2024