Generator Technician

Job Description

Job Description

Service Technician (Generators)

Vision Statement : At Kelley Brothers, our vision is to create a community where every customer feels valued and cared for, with the highest standard of service and professionalism.

We believe in treating each customer with empathy and understanding, ensuring that their needs are met with integrity and excellence.

Job Summary : We are seeking a skilled and experienced Service Technician specializing in generators who is dedicated to providing exceptional customer service.

At Kelley Brothers, we prioritize understanding and meeting our customers' needs with empathy and professionalism. Our ideal candidate is a certified Generac technician, technically proficient with generators, attentive to detail, and committed to ensuring our customers receive the best possible service.

Key Responsibilities :

• Generator Maintenance and Repair : Perform routine maintenance, troubleshooting, and repairs on residential generators.
• Customer Interaction : Communicate clearly and effectively with customers, explaining technical issues and solutions in a way that is easy to understand.
• Problem Solving : Diagnose issues accurately and provide efficient solutions to ensure customer satisfaction.
• Detail Orientation : Maintain accurate records of services performed, parts used, and customer interactions.
• Team Collaboration : Work closely with other team members to ensure a seamless service experience for our customers.

Qualifications :

• Certification : Certified Generac technician.
• Technical Proficiency : Extensive experience with generator maintenance and repair, including knowledge of various brands and models.
• Customer Service Skills : Strong ability to communicate with customers and address their concerns with empathy and professionalism.
• Problem-Solving Skills : Excellent diagnostic and troubleshooting abilities.
• Attention to Detail : Strong focus on accuracy in all tasks.
• Experience : Prior experience as a service technician with a focus on generators is required.
• Service Titan Experience : Experience with Service Titan is a plus.

Compensation and Benefits :

• Compensation : Competitive pay based on experience, with opportunities for bonuses based on performance and customer satisfaction.
• Benefits : Medical, dental, life insurance, long-term and short-term disability insurance, and other benefits.

How to Apply :

If you are a certified Generac technician with a heart for service, we encourage you to apply. Please submit your resume and a brief cover letter explaining why you would be a great fit for our team.

Company Description

Kelley Brothers is an established, family owned and operated, community focused, full-service Generator and HVAC contractor in Livonia.

Our customer service area spans most of greater Detroit. We are very good at what we do and very successful at it. We recognize that this success comes from the support of our highly experienced and loyal team, and we are a company that appreciates our employees.

We don’t do installations on the weekend.

Company Description

Kelley Brothers is an established, family owned and operated, community focused, full-service Generator and HVAC contractor in Livonia.

Our customer service area spans most of greater Detroit. We are very good at what we do and very successful at it. We recognize that this success comes from the support of our highly experienced and loyal team, and we are a company that appreciates our employees.

We don’t do installations on the weekend.