Senior Customer Operations Specialist

A company is looking for a Senior Customer Operations Enablement Specialist to support post-sales functions.

Key Responsibilities

Facilitate and manage onboarding sessions for new hires, tracking outcomes to reduce ramp time

Support product launches by facilitating training and collaborating with various teams

Partner with cross-functional stakeholders to analyze training needs and develop specialized content

Required Qualifications

3+ years of experience in customer-facing SaaS functions such as sales or customer success

Strong understanding of post-sales processes and training best practices

Experience delivering training through various methods, including online and in-person

Proficiency in using Google suite products and Learning Management Systems

Project management experience with tools like Monday.com, Jira, or Asana