Partner Onboarding Coordinator

Description

POSITION DESCRIPTION :

The Partner Onboarding Coordinator will report to the Onboarding & Integration Manager and will enable outstanding customer service by leading department projects and initiatives.

This position serves as the program manager for Business Partner onboarding management. This is a high-visibility role on a fast-growing team with an opportunity to support and contribute to the business's operations.

This position may be remote or based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures.

RESPONSIBILITIES

• Manage the installer back-office processes, which encompass answering questions about products, prices, availability, product uses, and credit terms, while documenting interactions and occasionally forwarding information to interested parties within the organization.
• Manage the partner complaint management process through intake, triage, escalation, follow-up, reporting, quality assurance, and review.
• Complete onboarding process and build relationships that enable partner success by staying tuned-in and driven by customer needs, industry trends, and current events.
• Collaborate cross departmentally to manage the Business Partner agreement and processes across the organization.
• Collaborate with the department project managers and risk managers to onboard and welcome new business partners
• Analyze partner risk during onboarding and monitor risk throughout the partnership.
• Oversee onboarding requests to remain within Service Level Agreement.
• Confirm banking account information for partners through ACH portal
• Review contracts and business document to maintain compliance
• Creating and editing internal / external knowledge-based articles.
• Maintain knowledge of the organization's products, services, procedures, and policies.
• Evaluate business partner responses and recommend operational improvements.
• Maintain knowledge of the organization’s products, services, and customer service policies and update procedures as needed.
• Develop and maintain Business Partner reporting needs as well as internal stakeholder department reporting tasks.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business administration, economics, project management, or related field preferred.
• Minimum of 3-4 years of experience in customer service, operations, account management, business administration, training & development or related role.
• Renewable Energy, Lending / Finance, Construction, or related experience preferred.
• Demonstrated experience with CRM software such as Salesforce, Confluence, JIRA and Microsoft Office suite.
• Excellent critical thinking, multitasking, and organizational skills.
• Exceptional verbal and written communication skills combined with the ability to explain complex concepts in a clear and simple way.
• Friendly and welcoming manners with the ability to maintain a calm and polite demeanor in stressful situations.

Hanwha Q CELLS America Inc. ( HQCA ) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co.

Ltd., one of the world s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules.

It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets.

Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea.

HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below.

These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F Frequently, O Occasionally, N Never)

Typing

Handling

Reaching

Agility (F Frequently, O Occasionally, N Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

Hanwha Q CELLS America Inc. ( HQCA ) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co.

Ltd., one of the world s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules.

It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets.

Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea.

HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below.

These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F Frequently, O Occasionally, N Never)

Typing

Handling

Reaching

Agility (F Frequently, O Occasionally, N Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide.

Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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