We are receiving a large influx of requests for our services and in response we are seeking full-time candidates with soft sales experience to help manage this influx.
Applicants will work fully remotely from home. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they protect their family.
Who will love this job : - An advocate : you thrive on engaging with our customers, stopping at nothing to help them succeed.
- A problem solver : you creatively find solutions and discover workarounds using the resources available. - A wordsmith : you communicate clearly, concisely, and with a friendly tone.
- A helper : you are friendly and patient, crafting a positive experience for our customers with each interaction. - An efficient worker : you juggle priorities without breaking a sweat, maintaining an excellent level of organization.
- A great teammate : you contribute ideas to elevate your greater team and help them succeed. What you'll do : - Serve as the first point of contact for all support communications primarily via phone, email and zoom to answer questions, help, troubleshoot issues, and route product feedback appropriately.
- Handle open customer issues and raise them when appropriate to ensure timely follow-up and satisfactory resolution. - Help keep both internal and customer-facing support documentation up to date.
- Actively provide recommendations for continuous product and process improvement. - Build scalable customer-facing resources for common questions and issues.
Requirements - 1+ years of customer-facing work experience - Demonstrated perseverance when resolving customer requests - An aptitude for learning and sharing knowledge with others - Excellent written and verbal communication skills - Prior experience walking customers through technical solutions through chat and email a plus - Your own talents! If you don’t meet 100% of the qualifications above, let us know in your application why you’d be a fit for this role Benefits : - Weekly pay and performance bonuses - Benefits package including Health, Life, Retirement and Stock Options - Structure and Flexibility in your schedule We are looking to train 2-5 people directly into management! Powered by JazzHR
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