Hotel Front Desk Agent

Doubletree by Hilton Omaha Southwest
Omaha, NE, US
Full-time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Has previous experience or working knowledge of Microsoft Office and reservation management systems

High school graduate, GED recipient, or equivalent

Has experience answering telephone calls and troubleshooting stressful situations

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Perform regular bookkeeping duties : make sure hotel guest information is current and correct

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Handle customer complaints as necessary

Connect with the housekeeping department to ensure guest accommodations are ready

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

17 days ago
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