Description
This class provides assessment and collection of individual, business, and property taxes for the City. Incumbents provide standard information, customer service, and tax account transaction processing tasks following prescribed procedures and instructions.
- As assigned, work may include preparing tax notices, public records, and legal / court records; communicating with taxpayers in-person, telephonically, and via correspondence;
- calculating and processing tax payments, including delinquent payments; reconciling accounts; performing desk audits; monitoring incoming and outgoing mail;
- handling payment records, making payment arrangements, and posting payments; issuing licenses, permits, and refunds; investigating delinquent taxes;
preparing reports : and performing various administrative tasks.
Example of Duties
TYPICAL CLASS ESSENTIAL DUTIES : These duties and percentage of time are a representative sample; position assignments may vary.
Typical Percentage of Time (none less than %)
Assists customers via phone, fax, emails, and walk-ins; updates accounts at the customer service front counter; files and retrieves documents.
Resolves and responds to customers inquires. %
- Assesses and audits personal property accounts. Notifies taxpayers of delinquencies via letters, wage liens, bank liens, tenant liens, holds on vehicles, warrants, court summons, etc. %
- Processes business licenses, vendor permits, and licenses. Prepares state income taxes. Prepares payments. %
- Downloads and uploads reports; uses software to update accounts including skip tracing tools; ensures accuracy of records. %
MINIMUM TRAINING AND EXPERIENCE :
- High School Diploma or GED
- Associate's degree preferred
- Two years of accounting support experience such as processing payments, providing direct customer service, calculating funds owed, and investigating / collecting delinquent payments
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
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