A company is looking for a Director of Customer Support to lead their Customer Support team and enhance service delivery.
Key ResponsibilitiesLead and coach a team of support professionals to improve customer satisfaction and response timesDrive operational improvements and implement new processes for a high-performing support teamRepresent the voice of customers in cross-functional discussions and build a Voice of the Customer programRequired Qualifications5+ years of experience leading a support team in a high-volume environment3+ years managing second line level people managers / leadersProven track record of developing customer relationships and resolving escalationsExperience building a tiered support structure and achieving SLAsAbility to navigate fast-paced and evolving environments effectively
Senior Director of Customer Success
A company is looking for a Senior Director of Customer Success with experience in a SaaS environment. ...
Global Director of Customer Experience
The Global Director of Customer Experience plays a critical role in ensuring the Customer Experience team provides solutions that enable, empower, and ease the experience of fun for our customers and their guests. Also, the Director of Customer Experience plays an important role in the development o...
Director of Customer Education
A company is looking for a Director of Customer Education & Support to lead the strategic vision and execution of professional learning and customer support functions. ...
Deputy Director Dallas Water Utilities Business and Customer Operations (Dallas Water Utilities)
B department budget oversight including operations and debt issuance/management, direct account and meter customer service and billing system account maintenance for over 300,000 water, wastewater, sanitation and stormwater accounts, directly manages relationship and interaction with customer cities...
Director of Strategic Customer Success
A company is looking for a Director of Strategic Customer Success. ...
Head of Customer Support
Monitor daily customer service inquiries and offer top-notch support. At least 3 years of professional experience in the customer service industry. The client is also proud to be one of the few medical supply companies accredited by the Joint Commission on Accreditation of Healthcare Organizations (...
Executive Director of Student Supports
Under the direction of the Chief Academic Officer, this leader creates a vision and strategy focused on ensuring all students have the support needed to focus on learning in the classroom. This also includes supporting Health and Medical services on campuses, providing support for high quality Couns...
Deputy Director Dallas Water Utilities Business and Customer Operations (Dallas Water Utilities)
B department budget oversight including operations and debt issuance/management, direct account and meter customer service and billing system account maintenance for over 300,000 water, wastewater, sanitation and stormwater accounts, directly manages relationship and interaction with customer cities...
Sr. Director, Voice of the Customer
You will be responsible for the voice of the customer across multiple constituents including consumers from our consumer platform, Enterprise clients (HR departments and Members of client companies), HomePay customers, International customers and our back-up Care partners (W2 caregivers, agencies an...
Director of Customer Finance
Members of our Customer Finance team are responsible for working with their partners in sales to ensure accurate volume and net revenue forecasts, staying connected with the business unit they’re responsible for to understand key drivers and sources of forecast variance (and correcting those issues)...