Customer Experience Designer

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike.

We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status.

When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

Job Description

As the fastest growing, highest-performing charter school network in New York State, Success Academy has reimagined public education.

Nationally recognized for achieving outstanding academic results for students from all backgrounds and zip codes, we have created an innovative K-12 school model that is preparing current and future generations of children with the subject mastery and skills to succeed in college and life.

We now need a results-driven Customer Experience Designer to join our community and customer experience team.

Reporting to the Executive of Customer Experience, the Customer Experience Designer will be a results-oriented professional dedicated to delivering exceptional customer service.

Utilizing their strong organizational and project management skills along with their extensive content knowledge, the Customer Experience Designer will focus on creating and improving the touchpoints and interactions that the Success Academy customer has with our product or service to ensure a positive and seamless experience.

Key responsibilities include :

• Participate in the collaborative definition of the vision for new products, services or businesses
• Uncover clues that point to latent, unarticulated needs and gather expressed needs; frame both into opportunities
• Continuously iterate solution concepts using all manner of methods, from hand-drawn sketches to journey maps, wireframes and early stage digital products and interfaces
• Support engagement with prospects and customers to test concepts and better understand what those stakeholders need, want and care about
• Engage as appropriate with internal stakeholders from Investor Services and Corporate to understand both existing customer needs and Success Academy challenges

A successful applicant will have the following skills, characteristics, and values :

• Bachelor’s degree in Design, Computer Science, or related
• 5+ years of professional experience in financial services, technology, product management or related
• Experience and understanding of digital product and service design and development
• Proven track record in designing intuitive product concepts
• Proficiency with CX, UX and UI design
• Excellent interpersonal, written and verbal communications skills
• Proficiency with one or more design-driven, SaaS collaboration platforms, e.g., Miro, Mural, Figma, Canva
• Proficiency with Microsoft Office Suite

To apply, please send a resume and cover letter outlining your candidacy. Resumes without cover letters will not be reviewed.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.

Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Compensation Range

Annual Salary : $90,000.00 - $130,000.00

Exact compensation may vary based on skills and experience.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.

Success Academy offers a full benefits program and opportunities for professional growth.

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