Senior Business Analyst

About the Role

Grade Level (for internal use) :

The Role : Senior Business Analyst, Business Systems & Business Analysis

The Location : Pakistan

The Team : The Corporate Platforms team is responsible for the strategic evolution of platforms, capabilities, frameworks, operational processes, management, and improvements of the Business Applications that drive S&P Global.

You will have the opportunity to work with people from a wide variety of backgrounds and develop a close team dynamic with coworkers from around the globe.

Our Enterprise Marketing team is responsible for the architecture, planning, design, development, and implementation of the Content Management System (CMS) platform for the organization-wide needs, leveraging Adobe Marketing Cloud.

The Impact : We are seeking a talented Business Analyst with a strong technical background and knowledge of Content Management Systems (CMS) to join our dynamic team.

You will work alongside Enterprise Marketing Scrum team members to create solutions with intelligence and a customer-focused (client-first) mindset.

You will use your technical project management skills and experience to help improve our cross-divisional website using AEM Content Management (CMS) platform in coordinating with project teams.

You will be involved in strategic planning and execution that will include working in all areas of Digital platforms like website management for suggesting innovative solutions in existing and new enterprise systems with long-term value.

What’s in it for you : In this role, you will be working with a team of enthusiastic members supporting our Enterprise Marketing platform.

Guiding our business partners & end users with industry best practices, solution design, & creating long-term business value for our customers.

• An opportunity to utilize your technical skills to lead projects from conception to completion in a Scaled Agile environment.
• An opportunity to collaborate with our global business and technical teams to deliver critical features for the Enterprise technology platforms with an Agile team of in-house technical professionals from around the world.
• An opportunity to learn and enhance your technical skills to collect, analyze, and fill in technical gaps in requirements while having the chance to work on enterprise-level products and new marketing technologies.
• An opportunity to solve complex problems by creating practical, maintainable, and scalable solutions for delivering high-quality software.

Responsibilities :

• Manage projects for Enterprise Marketing AEM Content Management System (CMS) end-to-end implementations or customizations from an Agile / SAFe perspective.
• Work closely with Release Train Engineer (RTE), peer Scrum Masters, and Product Owners to maximize efficiencies and performance from Scaled Agile practices and values.
• Collaborate with cross-functional teams to understand business requirements and translate them into detailed technical specifications for Adobe Experience Manager (AEM) implementations.
• Conduct workshops and gather requirements from stakeholders to define project scope, objectives, acceptance criteria and deliverables keeping in mind results-driven focus on meeting user needs.
• Create, analyze, and validate business requirements, translating them into detailed functional requirements and user stories, and defining acceptance criteria.

This includes creating user stories, defining dependencies, impact, and acceptance criteria, and obtaining requirements sign-off from requesting business partners.

• Provide subject matter expertise on AEM best practices, capabilities, and limitations to guide decision-making, problem-solving and help guide the design and solution implementation.
• Create and maintain detailed documentation, including functional / non-functional specifications, designs, user guides, maintaining sprint cycle commitments, handoffs, backlog prioritization, and supporting the feature intake process.
• Analyze and document current business processes, identify areas for improvement, and propose solutions leveraging AEM capabilities.
• Design, develop, and implement AEM custom solutions that align with business goals and objectives, ensuring optimal user experience and content management capabilities.
• Work closely with developers and IT teams to configure, customize, and integrate AEM components, workflows, templates and resolve their problems.
• The BA must maintain a high level of attention to detail, be self-motivated, be open to adjusting priorities based on stakeholder feedback, and work in a continuously changing environment.
• Participate in daily scrum, sprint planning, reviews, demos, retrospectives, and grooming sessions.
• Act as a bridge between Business, Engineering, and Users to champion best practices and help the development team in improving the delivery methods to create high-value products.
• Manage risks, mitigate impediments and blocking issues to the team’s progress, and negotiate dependencies within and across teams.
• Effectively communicating with internal customers to gather requirements, resolve issues, guide, and facilitate the Scrum team and related processes.
• Demonstrated ability to work independently and cross-functionally, including in high-pressure situations.
• Desire to continuously learn and upskill with a positive attitude to keep up with the evolving customer experience ecosystem and modern technologies.
• Contribute to building a high-performing team that includes continuous improvement of the team dynamics and performance.
• Identify opportunities to remain knowledgeable of current technology / best practices; support change management process for new functional improvements / enhancements into production to maximize the business value.
• Provide ongoing support, troubleshooting, and optimization of AEM solutions to help the scrum team consistently deliver customer value.

What We’re Looking For :

Basic Qualifications :

• Bachelor’s or Master’s degree in Technology, Engineering, or equivalent.
• Minimum 3-5 years of experience as a core technical business analyst working in a software development environment
• Proven experience as a Business Analyst with hands-on experience using Content Management Systems (CMS) such as Adobe Experience Manager (AEM)
• Understanding of AEM architecture, components, capabilities, managing / publishing process, and designs wireframes using Figma / Adobe XD.
• Knowledge of Agile / Scrum methodologies and experience working in an Agile environment.
• Excellent communication and interpersonal skills (verbal, written, and presentation, active listening, ability to build consensus, and support across functions at all levels), with the ability to effectively collaborate with cross-functional teams.
• Analytical mindset with the ability to solve complex problems and make data-driven decisions.
• Demonstrated ability to understand business processes from customer perspective and accordingly conceptualize and formulate solutions.
• Strong sense of ownership and accountability, demonstrated ability to work in a team environment, effectively interacting with others.
• Results oriented and demonstrated a can-do attitude adaptability, flexibility, and resourcefulness.
• Proficient knowledge of Agile Execution tools like Azure DevOps (ADO)
• Basic understanding of the software development lifecycle (SDLC)
• Proven track record of managing complex projects with superb organizational, problem-solving, time management skills; strong critical thinking and analytical skills
• Experience working effectively in a dynamic development environment within large, global teams
• Attention to detail and proven effectiveness in driving team performance
• Ability to clearly bring together and document software requirements, resolve conflict through arbitration, negotiation, reasoned discussion, or critical issues
• Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching, and mentoring

Preferred Qualifications :

• Knowledge of Adobe Experience Manager (CMS) and General Marketing Website Design.
• Good knowledge of AEM applications using AEM Components and Templates, Workflows, Taxonomy, Metadata Management, Replication Strategies, Content Authoring, Versioning, and Publishing Pages, Tagging, JCR / CRX Repository Concepts Nodes, Properties, etc.
• Experience with front-end technologies (HTML, CSS, JavaScript).
• Exposure and good to have experience in integration with components of Adobe Marketing Cloud (including Adobe Target, Adobe Analytics, and Campaign).
• Experience with version control systems (Git, SVN) and continuous integration tools (Jenkins).
• Technical knowledge of marketing technologies and digital marketing channels is a plus.
• Certifications : Adobe Experience Manager Business Practitioner; SAFe Scrum Master (SCM) or CSM, or PSM is preferred.

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.