Senior Technical Account Consultant Technical Account Management Remote (United States)

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.

For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling is looking for a customer-obsessed Technical Account Consultant (TAC) to join our rapidly scaling Technical Account Consulting team.

As part of our dedicated CX organization, you will work closely with our rapidly scaling and maturing customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling's product suite.

TACs are responsible for the highest level of product knowledge in their specialty and utilizing this knowledge to assist with adoption and enablement of our customers.

If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you’re in the right place!

What you will do

• Project Manage : Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling.
• Drive adoption : Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows.
• Offer white-glove service : Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement.
• Be a product expert : You're the go-to resource for your colleagues across TAC, TAM, and AM in your specialty.
• Leadership : You act as a point of contact in your manager’s absence.
• Enablement : You independently drive enablement for our internal teams and customers through 1 : many initiatives.

What you will need

• 3+ years of work experience at a SaaS company in a customer-facing role.
• Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis.
• Proven experience in a client-facing role with a scaled book of business.
• Track record of building strong customer relationships.
• Hunger to work extremely hard on a growing team.
• Stellar written and verbal communication skills.
• Flexibility with changing job duties and responsibilities.
• Passion for enabling both customers and internal teams.
• Interest in actively working with product and engineering teams.
• Demonstrated team leadership skills, driving and owning process and cross-functional contributions.

The pay range for this role is :

76,500 - 133,875 USD per year (US Tier 3)

81,000 - 141,750 USD per year (US Tier 2)

Ready to make your application Please do read through the description at least once before clicking on Apply.

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Remote working / work at home options are available for this role.