Technical Coach

Job Description

We’re seeking a Technical Coach to join Procore’s Customer Support team. In this role, you’ll guide Support Representatives and CS employees toward technical excellence, helping them with product knowledge and troubleshooting guidance.

You'll be a dependable resource to assist with closing the loop with customers when additional support is required and take ownership of JIRAs to completion.

As a Technical Coach, you’ll partner with our leadership to provide team development feedback, understand Product and Engineering structure and process, and triage issues to the PSE team.

You will use your technical expertise, emotional intelligence, and diligence to drive a positive influence across the team to ensure successful technical outcomes.

This position reports to our Technical Advising Managers and will be a remote role. We’re looking for someone to join our team immediately.

As a Technical Coach, What you’ll do :

Drive positive team morale and aid in creating a great employee experience

Provide real-time support and coaching to team members including identifying and coaching to individuals' technical needs.

Assist our Support, CS, and PSE teams, ensuring Support’s tickets are as complete as possible attaching data, logs, or feedback as required.

Contribute to the ongoing learning and success of your team by sharing knowledge through training, mentorship, collaboration, and aiding in the creation of documentation

Provide quality customer service while handling client escalations

Dive into logs and other tools to identify the severity of emergent issues and work with the Support team to address them

Positively impact product change management by being aware of, and knowledgeable about key product releases across all product lines

Grow and maintain the support of internal knowledgebase (Highspot)

Presents the product initiatives and updates in standups and answers questions

Assist with interviewing and hiring processes

Fill in on meetings, support channels, and product knowledge when Product Support Engineers are not available or present.

What we’re looking for :

4 years of technical support experience with at least 1 year experience at Procore

BA / BS or equivalent education and experience

A desire to pursue growth in a future product or potential leadership roles

Robust working knowledge of the Procore product and be considered a valuable resource amongst their peersAbility to communicate technical concepts clearly and effectively to an audience of both technical and non-technical stakeholders

Ability to effectively prioritize and escalate customer issues as required

Excellent organizational and time management skills

Demonstrated a willingness and ability to mentor / coach / train other members of a team

Exceptional customer service skills

Excellent written and oral communication skills

Additional information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community .

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more.

At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.

Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment.

We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members.

Here are just a few of our benefit offerings : generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

Additional Information

Base Pay Range $53,533 - $73,608. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role.

Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more.

At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.

Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment.

We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact [email protected] to discuss reasonable accommodations.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community .

For Los Angeles County (unincorporated) Candidates :

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment : 1.

• appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms;
• 2. interacting with and occasionally having unsupervised contact with internal / external customers, stakeholders, and / or colleagues;

and 3. exercising sound judgment.