Senior Operations Trainer

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions.

Since 1889, First American (NYSE : FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

What you'll be doing

• May act as the team’s resource and subject matter expert.
• Participates in and conducts training programs within a functional area or unit, typically in a production environment.

May train an internal or external audience individually or in a group setting.

Delivers training to internal and / or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training.

May include onboarding training and soft skill training.

• Conducts and analyzes evaluations to judge effectiveness of training sessions and recommends improvements.
• Develops surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors.
• Deploys a variety of methods to appropriately present educational and training programs, including in-person presentations, audio / visual, print, computer and intranet.
• Evaluates existing materials for effectiveness and may adjust as necessary.
• Reviews training schedules and other educational materials.
• Executes educational and training events. May plan resourcing and logistics.
• Communicates with Manager on a regular basis. Provides regular status updates on progress and issues.
• Maintains an understanding of technical training methods, developments and best practices.
• Collects information on employee performance and feedback.
• Supports and mentors new team members.

What you will bring

• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures
• Troubleshoots a wide variety of complex problems and identifies solutions within broad application of functional expertise
• Errors will have significant business and financial impact
• Ability to establish and maintain effective working relationships at the senior management level across functional groups and business units
• Supervision Received or Extended
• No formal responsibility for the supervision of others but may provide functional advice or training to less experienced team members
• Works independently under broad supervision
• Knowledge and Skills / Technology Used
• Knowledge and experience with training approaches and methods, tools and techniques
• Strong presentation skills and the ability to present information to a variety of audiences
• Data gathering and analysis
• Facilitation skills
• Critical thinking to assess training materials
• Possesses a professional proactive approach to problem solving, reliability and the ability to rapidly learn new technologies and processes
• Experience with writing and / or maintaining documentation such as user manuals, reference guides, and on-line help text
• Experience working independently, pro-actively completing project activities; communicating with subject-matter experts;

and making recommendations for improvements in training activities

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Self-motivated; self-starter
• Experience in coordinating projects, focusing on both long-range projects and immediate tasks
• Ability to manage multiple tasks
• Proficient in Microsoft Word, Excel and PowerPoint
• Typical Education
• High School diploma or equivalent
• Typical Range of Experience
• 5-7 years of training-related experience
• May require subject matter expertise on department processes
• License or Certification

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal work hours and / or responsibilities from time to time, as needed.

Salary Range : $65,000.00-$79,000.00

What We Offer

By choice, we don’t simply accept individuality we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success.

We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.