The ideal candidate will be knowledgeable in the application and support of industrial pumps and pumping systems. Our Inside Sales team provides direct support to our external customers and internally by assisting in all aspects of the successful input and completion of quotes, orders, and application support.
LI-RS1
Essential Duties and Responsibilities :
- Demonstrate a solid mechanical aptitude, including a thorough understanding of pump application, technical support, and troubleshooting
- Be comfortable working with various computer, email, and phone applications, and a willingness to learn our ERP system Infor SXe, and our CRM Tour de Force
- Process customer quotes, orders, and provide technical support for distributor and agency products
- Communicate effectively with customers, vendors, and internal employees regarding, but not limited to, pricing, order status, tracking information, order revisions, and technical support
- Accurately process purchase orders to various vendors to satisfy customer order requirements promptly
- Have a strong capacity for multi-tasking and organizational skills
- Exhibit strong written and verbal communication skills
- Willing to work in a fast-paced environment, display high levels of punctuality and dependability, and possess excellent attention to detail
- Be both a self-starter and a team player
- Work well with others
- Other projects and responsibilities assigned by the Branch Manager
General Knowledge Requirements :
- Ability to recognize different types of pumps and pump applications
- Basic understanding of hydraulic and pneumatic applications
- Previous inside sales or technical support experience in an industrial sales environment
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