Field Service Representative I (San Francisco Bay Area)

Are you looking for an exciting opportunity?

We currently have a full-time opening for a Field Service Representative in San Francisco Bay Area (Redwood City). If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you!

The right person to join our team...

Demonstrates ownership and accountability; demonstrates the ability to communicate effectively both written and verbal.

This position is responsible for...

The Field Service Representative I will deliver, pick up and maintain orthotic devices and / or other durable medical equipment in coordination with clinic staff, surgery schedules and patient convenience.

S / he will provide professional customer service and patient education. The Field Service Representative I will primarily cover an assigned area including hospitals, clinics, and patient specific appointments to support Breg’s Impact Billing business.

Your day will be very busy you will :

• Performs the delivery and set up of ancillary equipment.
• Performs the measuring and fitting of orthopedic products; fits / instructs patients in other ancillary DME products.
• Provides inventory management services to customers, including ordering and returning product as needed. Provides delivery estimation dates and ongoing communication.
• Prepares, gathers and submits paperwork for insurance billing purposes ensuring accuracy and timeliness of receipt. Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
• Ensures highest standard of patient care is provided to all patients, including adequate follow-up with patients and physicians, where required.
• Evaluates orthotic device on patient and makes adjustments to assure fit, function, and quality of work.
• Utilizes Breg Vision and Breg Claims System as applicable to support daily operations.
• Prepares daily, weekly and monthly reports for management review. Analyses reports and data for trends and patterns. Suggests areas for improvement including processes and procedures.

What your background will be :

• Minimum high school diploma or equivalent required. Bachelor’s degree in kinesiology or sports medicine, or applicable trade certificate is strongly preferred.
• Some experience desired, but not required. Applicable experience typically includes patient care, customer service, inventory, benefits, insurance billing or other related service-oriented work.
• Computer proficient to include web browser / internet search, MS Outlook, Word and Excel capabilities. Technical competence includes the ability to learn new software and systems.

What we can offer you...

Our insurance benefits are effective the 1st of the month after your hire date. (Included on the posting where we thought this would be a draw.)

• Medical / Dental / Vision / Disability plans
• Paid time off (PTO)
• Company paid Holiday Pay
• Company paid Basic Life Insurance

Work Schedules include .

Typical hours are 8 AM - 5 PM, but flexibility is required for occasional early or late appointments.

Salary / Pay Range :

$25.00 - $37.00 per hour

This range reflects the minimum and maximum target range for new hire base salary / pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs.

The base pay range is subject to change and may be modified in the future. This role may also be eligible for a variable comp plan with an annual target at plan of $2,000, paid out on a quarterly basis.

For six consecutive years Breg was awarded The National Business Research Institute (NBRI) Circle of Excellence Award for employee engagement.

Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE / Minorities / Females / Vet / Disabled are encouraged to apply.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.