Manager, Seller Experience And Controls
Seeking a dynamic role that combines challenge with reward? Join us as Manager, Seller Experience and Controlsan essential position shaping the future of our US Marketplace Business.
You'll thrive in this role if you :
- Bring proven expertise managing seller experience and controls in complex Ecommerce and Marketplace settings (e.g., eBay, Amazon, Etsy, Rakuten).
- Think and act with ownership, collaborating across teams to identify issues and implement scalable solutions.
- Enjoy research and analysis to uncover seller experience trends and control factors.
- Are skilled at designing and executing strategies to improve seller experience, introduce friction or control points, and update policies, processes, and tools.
- Excel at working with diverse stakeholders, including legal, customer service, product, and analytics.
- Value building strong relationships in a fast-paced, multifaceted environment.
If you're ready to make meaningful contributions and have fun along the way, this could be the opportunity for you.
A Challenging and Rewarding Opportunity
Interested in a new role that will be both challenging and rewarding? You've come to the right place! Continue reading to see if this position sounds challenging and something you could have fun with.
The Manager, Seller Experience and Controls role is a key contributor to our growing US Marketplace Business, now and into the future.
You'll sweep us off our feet if :
You understand and have experience in managing seller experience and controls in complex environments, primarily within Ecommerce and Marketplaces (eBay, Amazon, Etsy, Rakuten, etc...).You think and act like an owner and love working with teams to identify issues and build solutions at scale.You enjoy conducting research and analysis to identify seller experience control factors and trends.You can develop and deploy strategies to enhance seller experience, apply friction or control points, and drive changes to policies, processes, and tools for sellers.You are comfortable collaborating with multiple stakeholders, including legal, customer service, product, and analytics.You enjoy building strong relationships with internal stakeholders in a complex, fast-paced environment.You're organized, disciplined, and can prioritize effectively in an environment of limitless opportunities.You communicate effectively across different mediums (written, verbal) at different levels of an organization.You'll make an impact by :
Identifying, analyzing, and monitoring seller experience and controls trends : Identify & prioritize the highest value opportunities. Monitor existing trends and analyze data to adjust marketplace seller experience and controls strategies as needed.Building scalable solutions : Partner with internal & external team members to build elegant solutions that deliver on a massive scale.Developing partnerships with other experts : Maximize relationships with new and existing cross-functional partners and tap into the efforts of other, complementary subject matter experts in seller experience, legal, product & engineering.Staying up to date on industry trends : Keep an eye on industry trends and best practices related to seller experience and controls within ecommerce.Operating with excellence : Set an example in managing to KPIs, defining strategy, and delivering excellence.Qualifications
Bachelor's Degree3+ years' experience in marketplaces, ecommerce, or related fieldStrong analytical skills, excellent problem-solving and critical thinking skillsExperience in a fast-paced environment with ever-changing prioritiesKnowledge of legal and regulatory frameworks related to ecommerce products and seller experience controls is a plus.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.