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Customer Advocate

VirtualVocations
Huntington Beach, California, United States
Full-time

A company is looking for a Customer Advocate to provide exceptional service to customers regarding inquiries and complaints.

Key ResponsibilitiesEngage directly with customers via email or chat to address inquiries and resolve complaintsResearch and problem-solve to determine appropriate solutions and follow up as neededParticipate in team meetings and communicate regularly with team members to ensure customer coverageRequired Qualifications0-6 months of customer service experience (email, phone, or chat support)Basic knowledge of cloud-based applications and MS Office applicationsAptitude to quickly learn and navigate new technology and systemsIntermediate understanding of common Customer Experience best practicesAbility to adapt and respond to different types of customer characters

7 days ago
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