Dispatcher
Job Description
Job Description
Essential Duties and Responsibilities
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs to make freight deliveries or collect shipments and packages
- Keeping and organizing delivery orders, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
- Communicating with customers about freight details, delivery or pickup times, and special handling requests to assure 100% customer satisfaction
- Planning pre-determined routes and accommodating route changes as needed
- Preparing dispatch documents, as well as generating freight bills and invoices
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
- Keeping track of transportation regulations and laws to ensure that truck drivers comply
- Reviewing drivers’ logs, including dispatched calls and arrival times
- Monitoring truck repairs and maintenance schedules
- Logging customer shipping schedules and complaints
Requirements
- Relevant experience as a truck dispatcher in a similar industry
- Excellent communication skills to collaborate with others under any type of condition
- Knowledge of computers for scheduling and other dispatching duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment
- Extensive experience in customer services, as well as generating freight bills and invoices
- Experience with Transportation Management Software (TMS), such as Samsara and Rose Rocket
- Proficiency in office software, including Microsoft Word, Excel, and Outlook Express
- Ability to monitor drivers' logs, truck maintenance schedules, and repairs
- Knowledge of applicable transportation regulations and laws
- Excellent organizational, communication, and time management skills
- Bachelor's or associate degree in transportation or logistics would be advantageous
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