About The Position
We are looking for a passionate and driven beauty lover to join our international team. The International Logistics Coordinator will be responsible for supporting the International Shipping & Logistics team in day-to-day operations for international accounts.
This role will report to Director and Manager of International Operations.
Ability to work in our HQ in Edison, NJ
Key responsibilities will include but are not limited to :
- Manage customer order activity through the entire fulfillment cycle from start-to-finish
- Maintain excellent written and verbal communication with customers and all partners throughout the process
- Respond to customer inquiries and follow-up on shipment status; manage RTVs, shipping discrepancies, past dues and expedites, as well as any quality issues.
Liaise with sales and accounting teams for these inquiries.
- Work with team to maintain clean and updated order forms for each account; ensure each retailer and account manager is aware of any out of stocks and discontinued items
- Review credit note requests and submit for approval
- Maintain PO and Invoice trackers
- Work internally with managers and team members to implement new strategies and initiatives.
- Manage stock build / inventory tracker and share regular updates to ensure healthy state of trade
- Consolidate materials for quarterly business reviews with senior management
- Support team with administration support as needed
Qualifications :
JOB REQUIREMENTS & QUALIFICATIONS
- Excellent interpersonal and customer service skills
- Exceptional organizational skills
- Ability to multi-task, manage deadlines and to prioritize workload
- Excellent written and verbal communication skills
- Problem solver with demonstrated critical thinking and collaboration skills
- Strong Excel skills with proficiency in Microsoft Office Suite and Google Drive
- Passion for Beauty and Skincare
- HQ located in Edison, NJ
- Minimum Education Level : BA
- Required Language : English required, Spanish is a plus
- Minimum Years of Experience : 1 Year
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