Furniture Repair Technician III

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment.

In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business.

We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses.

We are looking for talented hard-working individuals to join our growing team your professional home awaits you at Wayfair!

Hourly Pay Rate

Starting at 37.82 / hr

Location

Romeoville, IL

Shift

Day Shift

Wayfair Benefits

• Referral bonus
• Overtime hours & pay
• 401(k) with company match
• Wayfair company discount
• Health benefits start day one
• Growth opportunities (Conversions, Promotions, and more!)

What You'll Do

• Work independentlyto evaluate damages and defects of items and determine if items can be repaired. Make any required adjustments to items ahead of delivery and ensure item is in perfect condition to be delivered to the customer
• Prioritize and execute on daily, weekly, and monthly tasks (repairs) to ensure completion in a effective and timely manner
• Accurately reports outcomes of work in progress, completed, & past due work
• Monitors inventory, and orders replacement parts and complete installs as needed
• Ask clarifying questions when appropriate
• Administer appropriate repair methods for various product types including, but not limited to :
• Evaluate each piece of furniture to determine the type of wood and / or upholstery repairs, parts, and materials needed to complete the job
• Case Goods : Burn-ins, refinishing, joinery, match colors, and simulate wood grain
• Refinishes and patches damaged furniture including paint, stain, enamel or lacquers; mixes paints and stains to match existing finish
• Repairs, replaces and rebuilds damaged wood, leather or upholstery furniture or mechanical parts
• Operates tools such as power drills, sanders, saws, and other tools required for repair
• Use scan technology to document pertinent carton level information, including condition, quantity, warehouse location and detail repair completed
• Provide direct input into the existing user tools and make recommendations for improvements based on expertise & experience
• Be a vocal contributor on the team
• Contribute to the building and development of training materials for applicable functions
• Must understand that this role will require you to work cooperatively with others, adjust to change, be a reliable team member, and work with other towards a common goal

What You'll Need

At least 5+ years prior experience in furniture repair / construction

Advanced understanding of repairing wood items including : color and stain matching, damage / defect repair

Ability to use power and hand tools as needed

Advanced understanding of repairing upholstery and multiple fabric types a plus

High attention to detail and prioritizes quality to deliver a perfect item to the customer.

Must be comfortable lifting up to 75 lbs. unassisted and moving product 150+ lbs. unassisted or via team lift

Must be able to work on warehouse floor 8 hours a day or more

Strong, consistent work ethic and ability to manage time effectively

Comfort with scanning technology.

Able to read and comprehend English to ensure your safety and the safety of those working around you.

Must be at least 18 years of age.

Certification in Furniture Repair / Restoration, preferred

Safety

The safety of employees remains our #1 priority and is at the heart of every decision made. We have taken a variety of steps to ensure that Wayfair is one of the safest places to work by :

Providing Guidelines to help employees maintain proper social distancing

Providing and requiring suitable PPE such as masks, gloves, and safety vests.

Increased sanitizing stations, as well as, improved professional sanitization of each facility.

Team stretches at the start of each shift if you've come to flex

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success.

We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all.

Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.