Student Services Supervisor (Admissions, Records, and Registration)

Student Services Supervisor (Admissions, Records, and Registration)

Job ID : 320394

Location : Glendale Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$63,159.00 - $82,108.00 / annually, DOE

Grade

Work Schedule

Monday - Friday, 8am - 5pm, OR 9am - 6pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives.

Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options :

• 20 paid observed holidays
• Arizona State Retirement System (ASRS ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store : Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program :
• Sight-On-Site Eye Care Services
• Diabetes Empowerment Education Program
• Mobile On-site Mammography Screenings
• Employee Assistance Program (EAP)
• Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
• Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S.

Department of Education after qualifying).

10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

The Student Services Supervisor position is located within the Admissions, Records, and Registration department and reports to the Director / Registrar.

The Supervisor collaborates with the Manager and Director to advance the department's ongoing operations while focusing on the primary objective of staff development and service improvements for students.

This position requires a highly organized, proactive, and effective leader for the role of the Supervisor. The ideal candidate will excel in managing a comprehensive range of supervisory duties, enhancing the quality of services provided to students across multiple channels, including in person at the front line, welcome desk, phone, email, and live chat.

The Supervisor is essential in ensuring efficient departmental operations and exceptional student support. Regular evaluations of support services and implementing improvements to better support the needs of students and staff are also crucial aspects of this role.

Additionally, the Supervisor would have experience with enrollment reporting, residency applications, transcript evaluation, and adherence to compliance-based procedures, including federal and state policies.

This position is vital to our commitment to providing high-quality support and services to our students, and will oversee full-time and part-time staff.

Essential Functions

• 30% - Collaborate with the Manager and Director to advance departmental operations; focus on staff development through hiring, training, performance evaluations, coaching, and providing continuous feedback;
• lead, supervise, and support both full-time and part-time staff, ensuring they complete assigned duties efficiently and meet performance standards;

identify training needs and opportunities to develop and maintain training material

25% - Analyze service reports and feedback to identify trends and areas for improvement to enhance the quality of services provided to students across multiple channels, including in person, at the welcome desk, phone support, email correspondence, and live chat;

develop and implement strategies to evaluate service quality and student satisfaction; review current processes to evaluate effectiveness make recommendations for improvements

20% - Manage a full range of administrative tasks to ensure seamless day-to-day operations; oversee service metric reporting and ensure accurate and timely electronic document submissions;

maintain and improve the quality assurance process to consistently meet and exceed service standards

20% - Conduct regular evaluations of support services to identify strengths and areas needing improvement; implement improvements to better support the needs of students and staff, ensuring exceptional student support;

maintain functional knowledge of all key departmental responsibilities, including enrollment reporting, residency applications, transcript evaluation, graduation processing, compliance with federal and state policies adherence to compliance-based procedures and relevant regulations

5% - Collaborate with key stakeholders and partners on and off campus, participate in college and district-wide committees, serve on work groups, and perform other duties as assigned

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or directly related field and four years of student services or related experience.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Master's Degree from a regionally accredited institution

B. Three (3) years of experience hiring, training, and supervising / leading full-time staff

C. Four (4) years of recent experience (within the last year) in the Admissions, Records, and Registration

D. Three (3) years of experience utilizing technology to perform work and monitor progress

E. Three (3) years of experience developing strategies to evaluate and enhance quality assurance procedures

F. Three (3) years of experience working with internal and external stakeholders, serving on committees and workgroups

G. Two (2) years of experience providing effective verbal and written communication skills with the ability to clearly convey information, provide instruction, and present recommendations

Special Working Conditions

Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving : http : / / www.

maricopa.edu / legal / rmi / vehicle.htm#requirements

• Travel to campus during interview / selection process will be at candidate's own expense
• Will be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to 25 lbs

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications.

All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and / or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Additional guidance can be found here .

Posting Close Date

Open until filled. First Review date : Monday, August 26, 2024. Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination.

Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.

Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS HRAM FL.HRS CG SEARCH FL.GBL?

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