Student Services Specialist 2 positions (Regular Short-term) Admissions & Records

Student Services Specialist 2 positions (Regular Short-term) Admissions & Records

Job ID : 320593

Location : GateWay Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$18.82-$23.55, DOE / per hour

Grade

Work Schedule

Monday - Friday, 8am - 5pm, OR 9am - 6pm; some evenings and weekends may be required.

Summer Hours : Monday - Thursday, 7am-6pm Evenings and Weekends may be required.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Campus Statement

GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district.

Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.

GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty.

GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.

We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work.

When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners.

In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives.

Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options :

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store : Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program :
• Sight-On-Site Eye Care Services
• Diabetes Empowerment Education Program
• Mobile On-site Mammography Screenings
• Employee Assistance Program (EAP)
• Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
• Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S.

Department of Education after qualifying).

10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Are you ready to join our talented, dynamic, student-centered team to make an impact? Are you passionate about student success?

We are excited and hiring for two (2) Student Service Specialist roles. The Student Services Specialist position provides one-stop student support services for the college in the areas of admissions, records, and registration.

The person hired for this role will serve a diverse population of students, staff, faculty, and community members in all areas of enrollment services.

These positions are at two different campuses. Washington Main Campus and the Central City Campus. Location will be based on business needs.

Two Positions Available :

Regular position - Clock Program at Central City campus : 1245 East Buckeye Road Phoenix, AZ. 85034

Short-term position - Front Desk at Washington campus : 108 North 40th Street, Phoenix, AZ. 85034 - This position is a short-term assignment with an expected job end date of 06 / 30 / 2025 with renewal based on available funds and the needs of MCCCD.

Essential Functions

• 40% - Assist credit, non-credit, and clock new and continuing students in person, over the phone, and via email in all enrollment services functions and processes, including but not limited to admissions, placement testing, registration, academic advisement, community education, and financial aid;
• reviews and determines residency; processes lawful presence and ID authentication documentation; student ID Card Processing / Tracking and follow-up;

MEID / password reactivation process; scans and records documents in Laserfiche, Ul8, and Special Admissions applications.

20% - provides support to the call center and serves as the primary front counter / welcome desk functions, providing a high level of customer service and triaging student needs utilizing multiple systems and software programs.

Assist all visitors, college employees, and students with general questions, directions, and events on campus.

15% - Processes and evaluates transcripts, determines equivalencies of transfer credit responds to enrollment verification requests;

program plan changes; class permissions; responds to emails and online requests; processes documents / requests using Dynamic Forms.

15% - Assists with special enrollment for Dual Enrollment, ACE, Gecko GearUp, Gate Way Early College High School, etc. Answer to incoming calls and chats maintains and updates information in CRM / Customer Relationship.

10% - Monitor reports related to enrollment in order to comply with district and government requirements. Other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

High School Diploma / GED and three (3) years full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

Desired Qualifications

A. Experience working in a One-Stop Enrollment Services and / or Admissions & Records Office.

B. One (1) or more years' experience working with software applications such as Peoplesoft (Student Information System), Dynamic Forms, Microsoft Office, Google forms / Google Suite, phone systems, etc.

C. Experience working in a fast-paced, high volume, multi-tasking and team-oriented environment.

D. One (1) or more years' experience providing customer service (i.e. in person, over the phone, text or via email).

E. Experience working with state or federal regulations, policies, and procedures as it relates to student services in a higher education setting.

F. Experience working with individuals and / or groups from diverse backgrounds and cultures.

Special Working Conditions

• Will be required to travel or be assigned to all GateWay locations
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs
• MCCCD does not sponsor individuals for any type of work visas

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications.

A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and / or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled; first Review 09 / 23 / 2024.

Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination.

Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.

Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS HRAM FL.HRS CG SEARCH FL.GBL?

Page HRS APP JBPST FL&Action U&FOCUS Applicant&SiteId 1000&JobOpeningId 320593&PostingSeq 1

jeid-7c17381403f2124e824b04dac7ca754b