Housekeeping Inspector - DoubleTree by Hilton Battle Creek

Job Description

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Position Summary : Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following 6PM Hospitality’s Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied. Assist the Executive and Assistant Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to 6PM Hospitality’ Core Values and 6PM Hospitality standards in their absence.

Essential Functions :

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
• Stock housekeeping carts with supplies and amenities needed throughout the shift
• Clean rooms according to 6PM Hospitality and Hilton standards
• Scrub floor, shower, bathtub, sink, and toilet in bathroom
• Remove all used guest amenities, linens, and garbage
• Restock amenities (i.e. coffee, soap, shampoo, etc.)
• Make beds while checking for damaged or stained linen at the same time
• Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
• Vacuum / sticky entire bedroom and hallway outside the door to the room
• Complete extra tasks assigned(hallways, storage, extra items)
• Return rollaway and cribs with fresh linen to the appropriate storage rooms
• Transport all dirty laundry to the laundry rooms
• Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
• Inspect for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
• Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper
• Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned
• Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times, while also maintaining a maximum of 30 min clean time per checkout and 15 min per stayover.
• Assist in keeping all storage rooms organized
• Perform the following when the Assistant and Executive Housekeeper is off, or as needed :
• Print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts. Also assign hallways and extra tasks
• Collect, record, and store all lost and found items as soon as they are recovered. Items must be kept for 90 days
• Enter all clean rooms into the computer system
• Inspect all due out rooms to ensure the cleanliness exceeds 6PM Hospitality and Hilton standards
• When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
• Inspect for safety issues and report any maintenance issues to the maintenance department
• Report any special room issues (i.e. damage, smoke, pets, etc.) to the Operations Manager or General Manager for charges to be applied
• Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
• Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Follow all 6PM Hospitality Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements :

Minimum Knowledge :

Formal Education and Job-Related Experience :

License, Registration, and / or Certification Required : Bloodborne Pathogens

Working Conditions and Physical Effort :

Employee Benefits

Apply today to become part of an authentic, excellence-driven team!