Software Support Quality Assurance Analyst

Position Summary

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

The position is responsible for software and website manual functional testing. Responsibilities include documenting test plans, performing testing and test results for all internally developed and vendor supplied software products for the companies.

Additional responsibilities may include some level one support for basic to medium complexity issues including troubleshooting and resolution.

Essential Functions

• Interprets requirements and testing considerations.
• Conduct research using available information resources such as Confluence and JIRA.
• Collaborates with analysts and / or managers to create comprehensive test plans.
• Develops test plans, executes test scripts and testing methods for all deployed applications.
• Validates results against requirements. Documents test results for both passed and failed items. Includes proper supporting documentation to illustrate test results.
• As needed, monitors the tier one service desk queue in JIRA as assigned.
• Performs basic troubleshooting and resolves issues of basic to medium complexity.
• Determines when to create a linked issue to escalate to tier two support and / or escalate to a vendor for assistance.
• Monitors the status of open issues and performs routine follow-up until the issue is resolved.
• Communicates with customers by seeking additional information or providing resolution.
• Completes ad hoc assignments on an as needed basis, such as completing research or working alerts.

Required Education And Experience

• Bachelor’s degree in business, Computer Science, MIS, Mathematics or related field or a combination of education and relevant work experience.
• 2 years’ prior experience in the homeowner’s or auto insurance industry preferred.
• Prior testing experience preferred. Prior experience testing websites and web portals preferred.
• Experience with SQL on SQL Server (12, 13, 14), Web Services, Authentication / Single-Sign-On, Postman and Regression Scripting preferred.
• Excellent computer skills with experience using MS Office (Word, Excel, PowerPoint), Visio.
• Must possess the ability to troubleshoot and apply logic to solve business problems and a willingness to dig into the details to ensure the appropriate approach and best use of company resources.
• Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments.
• Must have excellent verbal and written communication skills.
• Must have excellent presentation skills.

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