This is for an Account Manager position for a leading 3PL provider in Kansas City
An Account Manager is a professional responsible for managing and nurturing relationships with clients or customers to ensure their needs are met and to help drive business growth.
The role typically involves various tasks and skills, including :
- Key Responsibilities :
- Client Relationship Management :
- Build and maintain strong, long-lasting relationships with clients.
- Serve as the primary point of contact between the client and the company.
- Understanding Client Needs :
- Assess clients' needs and tailor solutions to meet those needs effectively.
- Translate client feedback into actionable strategies for internal teams.
- Managing Accounts :
- Oversee the day-to-day operations of client accounts.
- Ensure timely delivery of products / services and adherence to contract stipulations.
- Sales and Revenue Growth :
- Identify opportunities for upselling or cross-selling products and services.
- Develop strategies to retain and expand accounts.
- Problem Resolution :
- Address and resolve client issues and concerns promptly.
- Work collaboratively with teams to find solutions that satisfy clients.
- Reporting and Analytics :
- Monitor account metrics and performance.
- Provide regular reports and updates to both clients and internal stakeholders.
- Collaboration with Internal Teams :
- Coordinate with marketing, sales, product development, and other departments to ensure a seamless client experience.
- Share client insights that can inform strategy and decision-making.
- Skills and Qualifications :
- Communication Skills : Exceptional verbal and written communication abilities to interact with clients and internal teams effectively.
- Interpersonal Skills : Strong relationship-building skills to foster trust and rapport with clients.
- Organizational Skills : Ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
- Problem-Solving Skills : Capable of addressing client issues creatively and efficiently.
- Analytical Skills : Ability to interpret data and use insights to drive decisions and strategies.
- Sales Skills : Experience in sales, negotiation, and understanding sales pipelines can be beneficial.
- Industry Knowledge : Familiarity with the specific industry or market can enhance the ability to serve clients effectively.
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