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HR Advisor

HR Advisor

Epos Now GroupOrlando, FL, US
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HR Advisor

Epos Now is a cutting-edge cloud-based business operating within the payments and POS space empowered by a global workforce supporting consumers across 8 countries. Our company values are easy to explain we are dynamic, human, honest and passionate about providing awesome service. We are looking for a HR Advisor who is accountable for the full spectrum of the HR activities at Epos Now, this role is a true generalist role. Reporting to the Director of People and Culture, this role is accountable for the day-to-day delivery of the HR service and support in the development of our key people agenda / strategy

Responsibilities

  • Lead, motivate and develop the team
  • Coordinate team workload and set expectations
  • Manage overall team performance and delivery
  • Makes recommendations and takes ownership of operational improvements that are in line with company objectives and values
  • Ensures accurate data processing and input of the team
  • Deputising for the Head of HR in meetings and other required activities -including during holidays and absences
  • Being a point of escalation for the direct reports and fielding escalations
  • Ensuring workforce planning and succession planning are in place across the business.
  • Overseeing contract / payroll / asset aspects of onboarding
  • Coach and support leaders and managers in all HR employee relation cases, conducting case reviews periodically to ensure accurate records and process has been followed
  • Ensuring managers are trained and competent to deliver any employee relation activities
  • Supporting managers to deliver fair and competent disciplinary, performance management and capability management procedures in accordance with country-specific legislation
  • If required, dealing with ACAS and Tribunal Claims
  • Work with managers to reduce absence and unwanted turnover

Qualifications

  • SHRM qualification
  • Proven experience as an HR generalist
  • People management experience
  • Experience in managing / overseeing payroll
  • Excellent HR Systems experience
  • Excellent communication skills, including written and verbal.
  • Excellent relationship-building skills
  • Experience in active contribution to change and projects
  • A strong understanding of employment law and HR best practice
  • A professional and credible approach to business and HR
  • Passion and demonstrate a business-first mindset
  • A results-focused approach
  • Excellent customer service experience
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