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Resolution Specialist Bilingual Chinese

VirtualVocations
Carrollton, Texas, United States
Full-time

A company is looking for a Bilingual Chinese Resolution Specialist.Key Responsibilities : Serve as a subject matter expert in escalated member calls and resolve issuesIdentify process improvement opportunities within the member engagement departmentCollaborate with partners to facilitate the member experience and connect members to programsRequired Qualifications : Minimum 1 year healthcare experience or training requiredMinimum 1 year outbound call center experienceExperience helping members navigate Medicare Advantage benefitsHigh school diploma or equivalentBilingual in English and Chinese (Mandarin)

16 days ago
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