2nd Shift Financial Services Project Manager-HYBRID

Job Description :

Toppan Merrill a global leader in secure content sharing, disclosure and regulated communications is currently seeking a skilled Financial Print Project Manager to join our growing service team.

The Financial Print Project Manager is an integral position within the Service and Operations team, working closely with clients and our internal Consulting, Product Support, Sales and Service teams.

The Financial Print Project Manager will assist with customer support and will be the primary point of contact for all disclosure document needs.

The right candidate will be seen as an expert and will demonstrate the ability to understand each client's needs to provide real, effective solutions.

The ideal candidate will possess extraordinary customer service skills, demonstrate solid understanding of managing compliance and transactional projects and SEC form types and have a strong technical aptitude.

Responsibilities :

• Nurture and develop effective and positive executive level client relationships
• Overall project management
• Lead and / or assist multiple clients in the preparation of disclosure documents
• Actively participate in client meetings, presentations and on-boarding
• Liaison between client and other internal departments (Consulting, Product Support, IT, Customer Service Sites, and Sales) for requested services
• Drive and act as an internal change agent while working with cross-functional teams
• Act as first point of contact for clients with requests or inquiries
• Ensure resolution to client inquiries by either executing directly or escalating to the appropriate internal teams
• Document all activities and resolutions using an internal workflow tool
• Ensure proper and detailed documentation for job tracking and billing

Skills / Abilities

• Role model in service excellence, with demonstrated success in a client facing environment
• Ability to connect and engage with high-level clientele and internal employees
• Excellent presentation and formal communication skills
• Strong technical aptitude, with a high level of skill and experience with Microsoft Office Suite
• Proven problem-solving and decision-making skills
• Ability to quickly learn and adapt to changing conditions, regulations and technology
• Ability to work productively both individually and in a team environment
• Propensity to successfully manage priorities and respond to deadlines ahead of schedule
• Detail oriented with strong organizational skills
• Experience with project oversight, multitasking and ability to lead others through high pressure situations
• Experience working in firm deadline-driven environments
• Strong financial services industry knowledge, with an understanding of document types, including their purpose and application.

Preference given to candidates with knowledge and experience in the Transaction & Compliances Services Industry, Accounting, XBRL, SaaS tools

• Ability to travel
• Flexibility / adaptability with overtime and shift

Qualifications

• BA / BS degree in business or related field preferred, and / or equivalent combination of education and experience
• Five to seven years of previous work experience in a similar client service environment

Please note this will be a second shift hybrid position.