Senior Manager, Arena Experience

BSE Global ( BSE ) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue.

Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

SUMMARY

Sr. Manager of Arena Experience will partner with cross divisional leaders to implement strategies to improve the employee and guest experience through data analysis, strong planning, and project management.

They will collect feedback and communicate key findings to create an integrated understanding of the arena employee and guest experience.

They will pilot and / or own the implementation of new products and programs and collaborate with operational teams to create experiences and efficiencies that enhance the performance and engagement of people.

This position reports to the Sr. Director of Events and Experience.

WHAT YOU WILL DO

• Responsible for supporting, shaping, and sharing the arena employee and guest experience.
• Collaborate cross-functionally across all arena teams driving experience initiatives and ensuring key stakeholders and employees understand, embrace, and operationalize key insights;
• Plan, coordinate, and prioritize multiple cross-functional assignments and projects that emerge from data by brining forward recommendations and solutions, collaborating with appropriate partners for implementation;
• Work with different teams, both internal and external, to develop and establish new programs, services, tools, and experiences for both employees and guests;
• Work with Arena HR Teams to develop and implement training content for internal staff trainings for both full and part-time staff members;
• Contribute ideas and thought-provoking viewpoints to advance the arena experience;
• Support the development of robust reward and recognition programs leveraging technology for arena team members in collaboration with Arena HR;
• Develop the overall arena experience strategy for both employee and guest experience;
• Advance internal communication plans that create excitement, awareness, and motivation for new initiatives;
• Share data through strong narrative writing and storytelling including employee journey mapping detailing opportunities for improvement and clear thorough recommendation based on team analysis.
• Track arena performance metrics and advocate research findings to diverse audiences through written reports and in-person presentations.
• Assist with hosting internal department head events and team building experiences.
• Partner with cross-functional department leaders to create experiences that enrich, motivate, and show employees that their time and effort are meaningful.
• Enable a wide range of partners to share perspectives and drive to decisions by facilitating collaboration sessions.
• Other duties as assigned.

WHAT YOU WILL BRING

• Bachelor’s degree required.
• 4-8 years of business experience (sports, entertainment, or hospitality preferred).
• Proficient in Microsoft Office, Outlook, and related software skills.
• Strong customer service background.
• The ability to develop tasks and work assignments, sometimes based on vaguely defined objectives and parameters.
• Proven self-starter must be highly motivated individual with excellent interpersonal and communication skills.
• Outstanding proficiency in both oral and written communication for both internal and external partners.
• Problem-solving skills for both internal and external discussions.
• Available and willing to work non-traditional hours, including nights, weekends, and holidays.
• Demonstrated ability to set priorities, identify areas of improvement, meet deadlines and address problems.

TRAVEL REQUIREMENTS

Will be required to travel on rare occasions (

SALARY RANGE

$90,000

We are an Equal Employment Opportunity ( EEO ) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, transgender status, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, genetic information or any other characteristic prohibited by federal, state or local laws.