Thank you for considering a career at Mercy Health
The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection.
In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently.
Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Essential Functions :
Provides excellent customer service and communications skills with patients, medical staff, and the general public
Must possess the ability to troubleshoot and resolve problems promptly
Performs registration and basic insurance verification, ensuring accurate patient identity for billing
Maintains the confidentiality of all patients’ records and accounts
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
Other duties as assigned
Education :
High School Degree or GED
Associate Degree preferred but not required
Experience :
Prior experience in patient registration / healthcare preferred but not required
Knowledge of medical terminology is preferred but not required
Skills & Abilities :
Possesses problem-solving skills, basic computer skills, 45 WPM typing skills with excellent communication and interpersonal skills
Engage with staff and patients in a professional manner
Basic math skills
Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with :
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w / AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
- Benefits offerings vary according to employment status
S cheduled Weekly Hours :
0.01
Worker Sub-Type :
Union Contingent - PRN
Minimum of 2 Shifts per month
Work Shift :
All (United States of America)
Department :
SS Revenue Cycle - Legacy MH Acute
Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
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