Claims Training Specialist - CCS

Position Summary

Plans, designs, organizes and conducts training programs in corporate service lines for field and home office personnel and for clients;

makes special presentations to potential clients.

Responsibilities

• Designs virtual, classroom and on-line instruction in conjunction with business partners and subject matter experts using proven training methods and techniques.
• Facilitates and leads training instruction (classroom or virtual) using proven training methods and techniques.
• Designs and updates professional continuing education courses in various media to make them current and compliant for employees and clients.
• Edits and updates existing courses. Courses may include instructor led or online self -paced courses.
• Prepares and administers assessments, quizzes, exams and post program evaluations.
• Maintains library of current resource materials.
• Stays abreast of new training methods and media and competitor training techniques.
• Maintains up to date knowledge and current trends in field.
• Provides on-going mentoring and coaching as needed, for adjusters in the field.
• Upholds the Crawford Code of Conduct.

Requirements

• Depending on field : For property, flood, liability, or workers compensation, a Bachelor’s degree in Business, Risk Management or related discipline or an equivalent combination of education and experience;
• for medical case management courses, a Bachelor’s of Science degree in Nursing or graduate degree from accredited nursing school;

for technical courses, appropriate technical training and expertise.

• 3-5 years of experience developing and delivering management, service and leadership programs.
• Previous experience providing services in branch operations and / or as a Supervisor or Branch Manager.
• Flood positions : 4-5 years of experience as a NFIP Field Flood adjuster.
• Maintenance of certification and / or licensing in field; continuing education courses when required. For Claims trainers, a professional designation is preferred (AIC, ARM, CPCU, SCLA or other equivalent claims related professional designation).
• Position requires some travel.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Flood positions : Current FCN card required.
• Position can require additional hours of work (including on weekends) during times of need such as catastrophic events.
• Deep understanding of instructional design and adult learning methods
• Knowledge of insurance principles, terminology, customs and practices
• Excellent presentation skills
• Excellent verbal and written communication skills
• Writing skills needed for production of classroom materials and online course development
• Excellent analytical ability
• Good organizational ability, including time management.
• Good project management skills
• Very strong interpersonal skills
• Understanding of applicable systems
• Knowledge of Crawford products and services through continuous collaboration with the business units
• Ability to create an environment conducive to learning
• Ability to learn and use new technologies to design and deliver training

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion
10 days ago