Director of Hotel Operations

Description

JOB DUTIES :

• Ensures company / franchise standards are maintained and performed daily.
• Delegates authority, assigns responsibility and hold all department heads accountable.
• Ensures proper training for each position, including safety and standard operating procedures
• Monitors cost controls daily to maximize profits
• Monitor Sales and Marketing to make certain outside sales calls, reports and files are maintained properly.
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons' complaints and resolves problems to maintain Guest Satisfaction.
• Completes weekly one on ones with department heads to instill goals and action plans.
• Drive employee morale.
• All other duties as assigned

Qualifications

• Problem Solving - Resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional situations.
• Dependability Whatever it takes attitude. Available to work long shifts to reach goals.
• Customer Service - Responds promptly to customer issues; Responds to requests for service and assistance.
• Interpersonal - Maintains confidentiality.
• Oral Communication - Responds well to questions; Demonstrates group presentation skills;
• Team Work - Constantly building a positive team spirit.
• Written Communication - Writes clearly and effectively; Able to read and interpret written information.
• Delegation - Delegates work assignments; Provides recognition for results.
• Managing People Approachable and available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth.
• Improves processes, products and services; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Knowledge - Understands business implications of decisions; Demonstrates knowledge of market and competition
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
• Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent;

Arrives at meetings and appointments on time.

• Initiative Self starter and drives for success.
• Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning / Organizing - Prioritizes and plans work activities.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Looks for ways to improve and promote quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
30+ days ago