Supervisor, Operations

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Guests visit Alaska each summer seeking experiences to last a lifetime. You will oversee our daily transportation operations, ensuring everything runs smoothly.

You will work with our guests & employees to ensure safety & service excellence are carried out in every interaction.

• Supervises a transportation services team and the transportation services activities.
• Responsible for scheduling transportation services activities and operations.
• Routinely applies knowledge of operations, Company product and customer services to assist staff with routine questions.
• Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.
• Proficiency in the use of computer business applications.
• A current valid driver's license, with a clean driving record, is required.
• A Commercial Driver's License (CDL) is required.
• A minimum age of 21 is required for CDL.
• Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen. You will become a part of our random drug test pool.
• CDL certification may be obtained through the company training course.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing, where available.
• Participates in HAP’s sustainability program, aka Sustain Alaska & the Yukon , and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities :

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand / walk / work on feet for minimum of 8 hours per day.
• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth
30+ days ago