Product Specialist, Inside Sales Rep

Job Description

Job Description

The Product Specialist, Inside Sales Representative, will support the overall development and growth initiatives for Kemco’s Aftermarket business segment with a focus on spare, replacement and upgrade parts solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily.

Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain, develop and expand relationships with existing customer portfolio.
• Grow Industrial Solutions portfolio to achieve and exceed bookings and revenue targets through outbound and inbound call activities.
• Build and maintain a balanced funnel of sales prospects to drive bookings and grow revenue.
• Serve as a subject matter expert for Industrial Solutions equipment.
• Handle technical support questions from new and existing customers.
• Collaborate with Engineering and Outside Sales on new product applications and cross sell opportunities.
• Provide customer support via the web (click to chat) and by phone.
• Consult with customers on current and future projects
• Assist with implementation and start up of new equipment to ensure quality
• Utilize Salesforce.com to track the sales pipeline to meet and exceed sales targets.
• Quote prices and manage quote follow-up activities.
• Coordinate the fulfilment of customer requirements (technical support, training, sales collateral, etc.).
• Partner with Customer Service to provide best in class service to customers.
• Develop and maintain a thorough knowledge of products and services to provide accurate and detailed information to customers.
• Other job duties as assigned.

EDUCATION AND EXPERIENCE

1-2 years selling filtration equipment, capital equipment (air handling, test equipment), or construction projects into industrial markets.

Technical background with the basic understanding of air handling, filtration, purification, and HVAC system design preferred.

• Experience in project lifecycle process for projects in manufacturing.
• Systems Integration with a focus on process analytics would be helpful.
• Familiarity with Contract negotiation and legal language.
• Strong computer skills including Microsoft office.
• Experience with Sales Force is desired.

KNOWLEDGE, SKILLS AND ABILITIES

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

KNOWLEDGE

• Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

SKILLS

• Persuasion Persuading others to change their minds or behavior.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking Talking to others to convey information effectively.
• Coordination Adjusting actions in relation to others' actions.
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Strong understanding of Kemco’s product lines and markets.
• Strong understanding of mechanical and electrical systems, including product interfaces and aftermarket

ABILITIES

• Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Clarity The ability to speak clearly so others can understand you.

PHYSICAL DEMAND & WORK EFFORT

• Typing, sitting, standing, walking.
• Office environment; constant mental and / or visual attention; the flow of work requires focused, detailed attention while working at a computer monitor.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
• Compliance with company attendance standard. Work hours may vary during peak production cycles.
28 days ago