Job Description
Job Description
This position as Field Services Tech Intern at Second Nature entails will support the build and distribution of computing equipment as well as covering helpdesk issues to be resolved by SNB personnel.
If time allows, the intern may also provide support in the infrastructure area.
Essential Duties
- Configure computer systems for customer use, including hardware, OS, drivers, and associated software tools in use at SNB.
- Maintain hardware and software inventories.
- Troubleshoot and resolve computing hardware and software issues
- Document the PC build process
Knowledge & Experience
- Proficiency with computer skills required (MS Word, MS Excel).
- Proficient with computer hardware, including laptops, desktops, and printers.
- Proficiency with the MS Windows operating system.
- Self-starter with attention to detail.
- Analytical ability to identify issues, solve them, and escalate complex items to the appropriate parties for resolution.
- Ability to work as a team with other IT personnel.
- Ability to work with internal customers in a professional and courteous manner.
- Solid writing skills a plus (generate process and troubleshooting documentation)
- Intermediate analytical, mathematical, and creative problem-solving skills.
- Excellent listening and interpersonal skills.
- Ability to effectively prioritize and execute tasks.
- Ability to work well independently as well as the ability to contribute and thrive in a team environment.
Physical Demands
Standing, sitting, walking, etc. Physical demand consistent with an office, professional role.
Additional Notes
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.
15-20 hours weekly
Computer Technician Intern
If time allows, the intern may also provide support in the infrastructure area. Configure computer systems for customer use, including hardware, OS, drivers, and associated software tools in use at SNB. Proficiency with computer skills required (MS Word, MS Excel). Proficient with computer hardware,...
IT Technician
Detroit, MI Hybrid (3 days onsite T,W,T). ...
Help Desk Field Technician
They also provide backup coverage for Consolidated Service Desk Phone Technicians as needed and perform the duties and responsibilities of the Consolidated Service Desk Phone Technicians. The Help Desk Field Technician works in conjunction with technical and non-technical personnel to provide corpor...
Data Analyst
As a Data Analyst, you will be responsible for bridging the gap between business needs and technical solutions. Expertise in Microsoft Transact SQL is important and will play a crucial role in database-related tasks, data analysis, and ensuring the efficiency and accuracy of system implementations. ...
Desktop Support
Provide customer facing end-user support that includes Break-fix support for Laptop, desktop, tablets and associated hardware peripherals IMAC support including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System, base load software, MS Office suite and other b...
IT Field Support Technician_Detroit
Benefits : $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all admini...
Technical Support Specialist
Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to;...
SAP ABAP Software Engineer
As an SAP ABAP Software Engineer, you will join a team that executes roadmap of products for NA Warehousing and Outbound Logistics Product Line, within FCSD Tech. Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering or related field or a combination of education and equiv...
Senior Software Verification Engineer
Android and Infotainment software systems and Framework and application software for Android platform, mobile, automotive, and Infotainment software. Analyze the software system requirements and architecture and help estimate efforts to develop and test the software. Integrate, optimize, and debug t...
IT Help Desk Technician
We help our customers build new facilities from the ground up, expand their current capabilities, and quickly turn around challenging, complex projects with business critical schedules. ...