Assistant Office Manager

Do you have the drive and passion to help others improve their oral health in the way that we do? Do you thrive in a collaborative, fast-paced environment where every day brings new challenges and opportunities?

Our team is full of serving hearts, positive energy, and incredibly motivated people. Come join our team!

Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area.

There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams.

The practice's purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry.

The practice has six core values; a " patient first " mentality, with the patients' comfort and care our #1 priority. We value kindness and compassion , both within our team and with our patients and doing the right thing , even if it means correcting our mistakes.

We also value being your best , challenging all team members to meet their God given potential in attitude, skill and service.

Always working for the betterment of the team with a teamwork mindset. Our final core value is making every minute count , driving performance and efficiency.

Our culture is one of constant improvement. The practice provides ongoing training, with the intention of helping each team member meet their God-given potential in attitude, skill and service.

Employees are held accountable and the best team members embrace and appreciate this accountability.

Mission of the Assistant Office Manager

The Assistant Office Manager reports to the Practice Administrator. The mission of the role is to create an exceptionally welcoming patient experience that puts our guests at ease, builds relationships, and sets the stage for a positive and productive appointment.

The Assistant Office Manager will also be responsible for assisting the Practice Administrator in leading and managing the team in a positive way.

The Assistant Office Manager will help create a distinctively different experience in dental care and will represent and maintain the Dental Excellence brand of friendliness, professionalism, and stellar service.

The results of this position will assist with industry-leading patient net promoter scores and a high percentage of patient referrals.

Key Responsibilities

• Phone Calls
• Collecting patient balances and estimates on treatment
• Maintaining 5-Star Call Certification
• Staying in the "Bubble" - we are the first and last person(s) that patients have interactions with.
• Confirmation Calls
• Scheduling Treatment for our Patients and Collecting Deposits
• Presenting financials
• Balancing the deposit
• Running off reports for end of day to include production, adjusted production, collections, and new patients.
• Patient Check-Out
• Monthly Finance Reports (Care Credit / Sunbit / Proceed)
• Manage Budget / Ordering of Office Supplies
• Handle Patient Concerns when PA is out of office
• Display and encourage positive moral / culture of team
• OSHA HIPPA Scheduling and Reports
• Case Presentation and Acceptance Tracker
• Assist with meeting planning / shopping etc
• Manages Patient Schedule for Optimum Efficiency and Productivity
• Ability to work independently, prioritize tasks, and multitask.
• Maintaining a full and productive schedule for the DDS, EFDA and RDH(s)

Key Competencies

• Professional appearance and demeanor
• Good interpersonal skills to establish and maintain a positive rapport with patients, parents, doctors, staff, and members of the community
• Effective verbal and written communication skills and telephone voice
• High standard for customer experience
• Positive attitude
• Team player
• Friendly / Likable
• Professional presentation

Salary Description

Starting at $25 / hour