Hotel Assistant General Manager

Job Description

Job Description

Location : Kayenta, Arizona

Compensation and Benefits :

• Initial Annual Salary : $53,500 (paid in twice-monthly increments)
• Increase opportunity to $55,000 upon successful completion of 90-day probationary period
• Flexible Schedule
• Health Insurance : 70% company paid / 30% employee paid
• Dental Insurance : 70% company paid / 30% employee paid
• Paid Time Off : 1 week after each of the first 3 years; 2 weeks after the 4th and each successive year
• Local housing provided at no cost to the employee; Employee responsible for utilities
• 90-day review to evaluate performance and set goals
• Annual reviews on your anniversary to evaluate performance and set new goals

Mission :

The mission of the Assistant General Manager is to successfully and cheerfully fulfill the responsibilities identified below, managing and supporting the General Manager and other hotel managers and team members toward the profitable assurance of the hotel’s predetermined values and operating standards to achieve a 100% satisfaction rate with all hotel guests.

Primary Responsibilities :

• Act in an honest, professional, positive, proactive, respectful, and hospitable manner, setting an example for all subordinates and staff.
• Direct and coordinate hotel activities under the guidance and direction of the General Manager to maximize the operation’s full potential and achieve optimum efficiency.
• Achieve / maintain all required training and certifications, including R&I. Inform General Manager of any areas / procedures for which additional information or training is needed.

Proficiency of duties to be achieved within 90 days of accepting the position.

• Directly manage all hotel staff (housekeeping, gift shop, groups / banquets, maintenance, restaurant, and front desk personnel) and Front Office / Desk functions including scheduling, training, and enforcement of all hotel standards.
• Cover shifts in all departments as necessary due to coworker call-outs, no-shows, or other approved and unapproved absences.
• Facilitate clear and professional communication with guests, coworkers, and management.
• Attend, and when needed, lead staff and / or managers’ meetings.
• Motivate co workers to employ proper procedures for achieving the highest level of revenues by optimizing room rates and occupancy.
• Understand financial statements and budgets, and guide, develop and / or implement policies, procedures, and systems to improve business operations.
• Perform the functions of the General Manager in his / her absence, including supervision of the property and staff.

Essential Qualifications :

• High school graduate.
• Minimum 1 year experience as an Assistant General Manager.
• Minimum 2 years’ experience as a Manager on Duty.
• Licensed driver.
• Highly motivated, self-directed, with strong initiative and desire for success and achievement.
• Exceptional customer service skills.
• Excellent oral and written communication, problem-solving, and presentation skills.
• Strong computer skills for email, Word, and Excel, with strong aptitude for mastering hotel sales and rooms systems.
• Ability to do basic mathematical calculations.
• Familiarity with scheduling and tracking tools and events.

Additional Desired Experience :

• Hampton Inn (or other Hilton Brand) experience.
• Knowledge / experience of Hampton programs such as OnQ, R&I, GRO, PEP.
• Experience in Food and Beverage management for full-service restaurant operations, front and back-of-house.
• Mechanical skills and / or experience with troubleshooting hotel, restaurant and / or grounds equipment / systems.

Join our team and help us achieve 100% satisfaction for all our hotel guests. Apply today!

Note :

This job description in no way states or implies that these are the sole duties to be performed by the employee in this position.

Employees will be required to perform other job-related duties assigned by the General Manager.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate based on race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.