Customer Service Specialist

Job Description

Job Description

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls.

They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.

The individual must exhibit the following core TireHub commitments :

• Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
• Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
• Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done and we do it fast.

Role Specifics :

Manage incoming customer calls and all aspects of inbound order management

Completes outbound phone calls / campaigns as assigned

Elevate unresolved customer issues to designated departments

Own follow up to customers related to inbound calls and customer requests / issues

Drive customer adoption to self-service tools through helpful communication and support

Drive communication between Sales and Operations related to customer service

Provide B2B and AR support as needed

Completes outbound phone calls / campaigns as assigned

Complete other tasks assigned by the Customer Service Lead

Performs additional responsibilities as requested*

Competencies :

Customer Focus : Building strong customer relationships and delivering customer-centric solutions

Resourcefulness : Securing and deploying resources effectively and efficiently

Drives Results : Consistently achieving results, even under tough circumstances

Collaborates : Building partnerships and working collaboratively with others to meet shared objectives

Experience :

• 2 years minimum previous sales or customer-facing experience preferred
• Demonstrated success with over-the-phone communication
• Product & Industry sales knowledge preferred

Knowledge, Skills, and Abilities :

Excellent written, interpersonal, and verbal communication skills

Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics

Microsoft Office experience

This position is based out of TireHub's location at : 600 Glen Court Moorestown, NJ 08057, USA