Principal Program Management Manager

Overview

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans.

Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability.

Our culture of growth mindset and empowerment are central to who we are and how we work.

As a Principal Program Management Manager in the Azure Customer Experience (CXP) Growth & Innovation team, you will lead a team of program managers focused on technical enablement for Independent Software Vendors (ISVs), Startups, and Digital Natives building their solutions and applications on Microsoft Azure.

Our diverse team, comprised of Microsoft engineers and program managers worldwide, helps software companies design, build, deploy, and stabilize their applications successfully while driving the Microsoft cloud platform forward.

We engage across a diverse range of ISVs, from early-stage startups to large globally managed partners.

This opportunity will allow you to accelerate your career growth, lead and develop a team of diverse and talented individuals, collaborate with game-changing Independent Software Vendors (ISVs) and startups at the leading edge of technology, and operate across dynamic industry, technology, and business segments.

This is a remote work position with limited onsite travel.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required / Minimum Qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product / technical program management, data analysis, or product development

o OR equivalent experience.

• 2+ years people management experience
• 3+ years experience managing cross-functional and / or cross-team projects
• 1+ years of experience in Azure services and capabilities or similar cloud platforms

Other Requirements :

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications

Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product / technical program management, data analysis, or product development

o OR equivalent experience.

• 2+ years experience working directly with / in Independent Software Vendors (ISV), Startup, and / or Digital Natives software companies
• 5+ years experience in direct customer-facing services delivery role
• 3+ years people management experience.

Customer Experience Program Mgmt M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here :

Microsoft will accept applications for the role until July 7, 2024.

AzCXP

Responsibilities

Team Leadership and Development

• Drive team success through empowerment and accountability.
• Model company culture and values.
• Coach team members by defining objectives and enabling cross-boundary success.
• Attract, retain, and invest in the growth of team members.

Inclusive Team Environment

• Foster a supportive and inclusive team atmosphere.
• Promote open collaboration, direct feedback, and transparency.

Strategic Planning and Alignment

• Plan capacity and prioritize workstreams.
• Align team efforts with organizational Objectives and Key Results (OKRs).
• Define and implement key results and reporting to measure business impact.

Collaboration and Stakeholder Management

• Collaborate across teams, geographies, and roles to drive meaningful actions and influence strategy.
• Manage key stakeholder relationships to align on technical and business priorities.

Customer Focus and Data-Driven Improvement

• Gather and analyze data to identify opportunities for improving customer experience and platform quality.
• Maintain a high bias for action to influence outcomes and develop scalable strategies.
• Focus on enhancing the Independent Software Vendors (ISV) and Startup customer experience on the Azure platform.

Embody our and

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect