Workplace Experience Optimization Assistant Director or Associate Director - New York or Boston

Workplace Experience Optimization Assistant Director Or Associate Director

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Join our Enterprise Support Services (ESS) team and you will be an integral part of our business enablement functions that keeps our organization running strong. You will use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an ESS Workplace Experience Optimization Manager, you will work across teams to consult on workplace services support opportunities allowing our client serving teams and guests to maximize their in-office work and visits.

The ESS Workplace Experience Optimization Manager, Assistant Director or Associate Director (based on experience) is responsible for delivery of workplace / facility accountability oversight in a specific set of our EY locations. This role provides input into the plans and performance criteria for our workplace / facility management (FM) vendor relationship and service delivery to the US client base. This includes oversight of all aspects of facilities management, hoteling and reservation services, video conferencing set up and support, and internal meeting services. In this capacity, will liaise with workplace / FM vendor and EY teams to monitor service levels and customer satisfaction, coordinate the activities with other groups as needed, and work with US client based stakeholders to understand their needs and requirements and thereby continuously advise on improving the services or products.

Your key responsibilities include : monitoring all aspects of the workplace / FM services and / or product(s) for assigned area, serving as the primary liaison with the workplace / FM vendor for assigned area, and supporting the delivery of services and / or product updates and enhancements.

Skills and attributes for success include : providing conceptual thinking, exercising influence at many levels of the organization, proactively identifying and addressing project risks and opportunities, and demonstrating strong leadership and presentation skills.

To qualify for the role, you must have a bachelor's degree in a related discipline, or equivalent work experience, and 8-10 plus years of related experience for the Assistant Director and 10-12 years of experience for the Associate Director in medium to large environments. Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook is also required.

What we look for is individuals that have a strong business acumen and personal leadership. Innovative, creative thinkers who are strategic, collaborative and consultative and who can bring a fresh perspective will thrive in this environment. An effective communicator, you'll be a confident team player that collaborates with people from diverse teams.