Admissions Communication Counselor

Overview

Job no : Work type : Staff

Location : San José

Categories : Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

The Enrollment Management Department is seeking an Admissions Communication Counselor to support the university’s efforts to recruit, admit, enroll, and retain a diverse student body. Reporting to the Associate Director of Communications and working collaboratively across Enrollment Management and Graduate Admissions, this role provides timely and accurate information to prospective and admitted students through multiple communication channels. The Admissions Communication Counselor guides students from pre-application through enrollment, providing the information, resources, and support they need to successfully start their academic journey at SJSU.

Key Responsibilities

• Serve as a primary resource for communication with prospective and admitted students and their families from recruitment through enrollment
• Provide accurate information via phone, email, live chat, social media, Chatbot, and virtual advising
• Support yield activities and admission processes by maintaining current knowledge of CSU and SJSU policies, procedures, and practices
• Advise students and families on admission eligibility, required documents, transcripts, test scores, and other enrollment requirements
• Troubleshoot student issues in MySJSU accounts, checklists, and application processes through resolution
• Review and verify admission documents to determine eligibility under CSU and campus regulations
• Investigate and resolve student concerns in collaboration with Enrollment Management, Graduate Studies, and Student Affairs
• Develop and maintain accurate documentation of communication processes and workflows
• Represent Enrollment Management at campus meetings, conferences, and training sessions related to admission communication and policies

Knowledge, Skills & Abilities

Required Qualifications

Preferred Qualifications

Compensation

Classification : Student Services Professional II

Anticipated Hiring Range : $5,083 / month

CSU Salary Range : $5,083 / month - $7,228 / month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents :

All applicants must apply within the specified application period : October 3, 2025 through October 19, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at the policy site and questions may be sent to

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes : criminal check, employment and education verification. Depending on the position, a motor vehicle and / or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and / or retaliation to the Office of Equal Opportunity.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity / Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised : October 03, 2025 (9 : 00 AM) Pacific Daylight Time

Applications close : Open until filled

All information in this posting is current at the time of posting.

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