Technical Support Associate | Eden Prairie, MN (Days)

Job Type

Full-time

Description

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services - all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

We are seeking a Technical Support Associate to join our team at our Eden Prairie, MN Data Center. This position will work Monday to Friday 8 : 00 a.m. to 5 : 00 p.m. Monday to Friday.

The Technical Support Associate is part of the Technical Operations Center (TOC) team and is primarily responsible for managing the front desk operations within the Data Center.

Key responsibilities include welcoming and assisting visitors, escorting clients to designated areas, and receiving and processing shipments. This is an entry-level position ideal for individuals interested in gaining foundational experience in help desk and technical support operations. The role offers significant growth potential, with opportunities for advancement into more technical support positions.

Functions / Responsibilities :

• Front Desk Operations : Greet and assist customers and manage incoming deliveries at the data center.
• Customer Support & Escalation : Triage customer requests, provide basic support, and escalate issues as needed while maintaining service level agreements (SLAs).
• Access Management : Escort vendors and customers throughout the facility and provide remote hands support, as required.
• Facility Oversight : Conduct regular walkthroughs to ensure security, perform preventative maintenance tasks per MOPs, and support special projects as assigned.
• Cross-Team Collaboration : coordinate with internal teams in support of customer operations.

Requirements

What you bring to the team :

Education :

Required License(s) / Certification(s) :

What We Offer :

In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits :

Working Conditions and Physical Demands :

This position operates in a variety of environments. A portion of the time is spent in a professional office environment and this role routinely uses standard office equipment.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.