HCA Training Specialist

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes.

We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life.

Our mission is simple - to improve more lives!

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Summary

The HCA (Home Care Aide) Training Specialist plays a pivotal role within the organization, responsible for overseeing and managing the training of new caregivers to prepare them to take and pass the HCA certification in Washington state.

The role typically involves a wide range of responsibilities, including the primary objectives below.

Culture : The HCA Training Specialist (HTS) is an advocate for Family Resource Home Care's culture, which seeks to balance a family-like culture of support, engagement, and respect with a high-performance culture, committed to operational excellence.

The company's purpose is to improve more lives, and in pursuit of this goal, we aspire to be the preferred provider of home care services and an employer of choice.

Leadership : The HCA Training Specialist works with the Director of Training and Development to provide training, mentoring, and coaching to new and existing caregiving staff.

In alignment with regional objectives, the HTS drives training and development of caregiving and administrative staff in alignment with Family Resource Best Practice to ensure staff performance aligns with FRHC mission and values and State requirements.

Operational Efficiency : HTS is responsible for designing, developing, and delivering training programs to optimize caregiver proficiency, completion of HCA training and the HCA exam.

HTS provides training, mentoring, and coaching utilizing strong interpersonal communication and presentation skills informed by adult learning theory to foster an engaging learning environment, which is expected to yield role proficiency within prescribed time limits.

Duties :

• Develop comprehensive statewide HCA training programs and materials, including instructor-led training, one-on-one coaching, and other resources to support learner success.
• Ensure training programs adhere to legal and regulatory requirements.
• Create, organize, plan, and present various forms of training for caregivers including live, conference calls, video recordings, and written formats.
• Conduct engaging and informative training sessions that may include in-person or virtual training.
• Tailor training programs to meet the specific needs of different learning styles.
• Provide mentoring when need is identified to foster successful completion of the HCA course and role proficiency.
• Continuously assess the effectiveness of training programs through feedback, evaluations, and performance metrics, and make necessary adjustments.
• In collaboration with supervisor, identify skill gaps and training opportunities within operations such as skills lab support, continuing education offerings, and specialty training.
• Maintain records of training activities, attendance, results of tests and assessments.
• Collaborate with other departments to ensure smooth and efficient operation of HCA training program.
• Meet regularly with supervisor to review HCA program progress and provide analytics surrounding program attendance, program completion, and exam results.
• Maintain records of expenses and timely expense submission.
• Support other projects and initiatives as directed by supervisor.
• Any other duties as assigned. Position may also be modified to accommodate specific needs.

Requirements

Minimum Qualifications :

• Bachelor's degree in a related field or equivalent work experience.
• Education or experience in the adult learning field.
• Proven experience as a field trainer or in a similar role.
• Able to travel to assigned locations as directed by company needs and initiatives.
• Demonstrated abilities in excellent communication, presentation, and relationship-building skills.
• Ability to work effectively with diverse groups and adapt training methods to different learning styles.
• Strong organizational skills and attention to detail.
• Critical thinking skills and the ability to adapt to changing requirements.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Valid driver's license, current auto insurance, and a clean driving record.
• Able to speak, read and write English fluently.

Preferred Qualifications :

• 2+ years experience in long-term care or related healthcare field.
• HCA certification or FOC certificate.
• WA DSHS Mental Health and Dementia instructor certificate.
• WA DSHS Adult Education certificate.

The HCA Training Specialist will spend 70% of their time in an office environment indoors. This will require time spent both at a computer station for office work and standing.

30% of HTS time will be in the field providing on-site HCA Training or other training.

The usual business hours for this role will be Monday through Friday 8 am-5 pm, but this role may require evening and weekends to meet job requirements.

This position will require travel as appropriate, approximately 30% of the time. This position will have administrative supervision.

Benefits & Perks

• Medical, dental, vision, and prescription insurance options.
• 3 weeks of Paid Time Off.
• 10 paid holidays.
• 401k.
• Health Savings Account.
• Work computer and phone system.
• Employee Assistance Program.
• Leadership Development Program and career growth opportunities.

FRHC is an equal opportunity employer.

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