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Customer Success Manager

VirtualVocations
Downey, California, United States
Full-time

A company is looking for a Customer Success Manager (Procurement) to ensure B2B SaaS customers in the public sector achieve their desired outcomes and maximize the value of the product.

Key ResponsibilitiesDevelop a deep understanding of the Procurement SaaS product and its public sector use casesBuild strong relationships with key stakeholders and design customer success plansAnalyze customer data to identify opportunities for upselling and monitor customer health indicatorsRequired QualificationsBachelor's degree in business, communications, computer science, or a related field1+ years of experience in customer success, implementation, or customer supportProven track record of developing successful customer experience strategiesExperience in project management and managing multiple projects simultaneouslyProficient in Salesforce and Microsoft Office applications

5 hours ago
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