A company is looking for a Service Desk Analyst - Remote / Hybrid.Key Responsibilities : Respond to incoming tickets, document information, and resolve or escalate issuesProvide accurate solutions to customers, prioritize and escalate when necessaryMaintain current knowledge of relevant products and support policies to provide accurate solutionsRequired Qualifications : Bachelor's degree or equivalent work-related experience2-4 years of directly related experience in service desk / technical support6 months or more using database tools and / or Visual StudioBroad range of knowledge in enterprise technologies such as cloud, network, desktop, server, database, mobile devices & tabletsExperience using BitBucket, GitHub, or other repositories
Remote Service Desk Analyst
A company is looking for a Service Desk Analyst - Remote/Hybrid. Key Responsibilities:Respond to incoming tickets, document information, and resolve or escalate issuesProvide accurate solutions to customers, prioritize and escalate when necessaryMaintain current knowledge of relevant products and su...
Senior IT Service Desk Analyst - Biotech
Join our team as an IT Service Desk Technician supporting a leading biotech firm through Insight Global. ...
Service Desk Analyst
A company is looking for a Service Desk Analyst. ...
Help Desk Analyst For Sc Dss Child Support Team - 50% Remote - Columbia, Sc
Help Desk Analyst provides support for incident resolution and requests for the CFS Help Desk. Help Desk Analyst for SC DSS Child Support Team. The Help Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and engaging with additional suppo...
Day Shift Service Desk Supervisor - Remote
A company is looking for a Day Shift Service Desk Supervisor - RemoteKey Responsibilities:Provide oversight, development, and coaching to service desk personnelResolve complex user incidents and questions as an internal escalation pointIdentify and implement improvements in service and staffRequired...
Service Desk Analyst
The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. Demonstrated knowledge of Service Level Agreements and Service Delivery deliverables . The Analyst must stay cu...
University IT Service Desk Analyst
Job Title: University IT Service Desk Analyst. Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. Familiarity with ITSM Ticketing systems,...
Service Desk Analyst
Help desk, Help desk support, Service desk, Support, Customer service, Troubleshooting, Ticketing system, macos, Technical support, Windows, Phone support, Active directory, Windows 10, Servicenow, Password reset, O365. The University IT Service Desk, Client Experience and Solutions (CXS), is seekin...
University IT Service Desk Analyst
Job TitleUniversity IT Service Desk Analyst Job Code68439 Post Date05/22/2024 CityStanford StateCA Zip Code94305 Pay Range30. Knowledge, Skills, and Abilities:Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk. Familiarity with remote desktop tools. Training: Password res...
Administrative and Technical Support Specialists - Security Clearance Required
Administrative and Technical Support Specialist. Support the field office chief in scheduling. ...