Director of Patient Support

A company is looking for a Director of Patient Support to lead a high-performing team responsible for patient engagement and retention.

Key Responsibilities

Build and inspire a team of Patient Support Specialists to exceed performance benchmarks

Establish and refine team KPIs related to outreach, scheduling, and patient interactions

Collaborate with clinical and product teams to align patient activation and scheduling workflows

Required Qualifications

Fluent in Spanish and English (verbal and written)

8+ years of call center or patient support experience in healthcare, with at least 4 years in a leadership role

Experience in developing and managing performance-based KPIs

Strong track record of customer service excellence

Familiarity with telephony systems, EHRs, and digital outreach tools