Practice Manager- Goodlettsville Animal Hospital

About Goodlettsville Animal Hospital

Since 1972 Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service small animal hospital dedicated to providing veterinary care throughout the lives of our patients.

We understand that pets are part of the family and we provide our patients with the same compionate and professional care that we provide to our own animal companions.

We are seeking a candidate with great business aen and strong management ss who enjoys leading and developing a team. The ideal candidate would have at least 12 years' prior experience as a veterinary practice manager.

Prior veterinary experience is required.

Operating Hours : MondayFriday 6 : 30 am8 : 00pm; Saturdays 8 : 00 am4 : 00 pm

Pay : $ / year with $5000 annual bonus potential

Position Purpose

Reporting into the Regional Director of Operations the Practice Manager manages all essential business functions in the veterinary practice and supports the practice teams.

The Practice Manger works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations high client satisfaction and to manage practice teams.

In collaboration with the MDVM the Practice Manager is responsible for ensuring profitability of the practice growing the business and all the while protecting the practice legacy.

The Practice Manager must be a strong people manager possess great business aen and enjoy leading and developing a team.

Additionally they should ensure the practice has engaged and productive teams that are driving highquality patient care and exceptional client service.

Practice Manager Competencies

Business Aen : Understanding how a business works how it makes money and how the strategies and decisions impact financial operational and sales results.

Client Centric : Ensuring all practice activities result in the highest level of client satisfaction. Keeping the client patient and team members at the center of everything you do.

Decision Making : The ability to make good decisions solve problems and decide on important matters is critical. Managers must be able to efficiently gather and yze relevant data on different issues evaluate results and choose decisively between alternatives.

They must be able to effectively implement their decisions initiate action and measure results.

Critical & Strategic Thinking : Strategic thinking and planning are an essential part of financial forecasting marketing plans and longterm plans for growth of the practice.

Managers must have the ability to identify questions problems and arguments relevant to these issues and to use logic and critical reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems.

Planning & Priority : The manager has many different job responsibilities several of which relate to compliance with professional and legal standards and regulations.

As a result managers must be able to organize their work efficiently set priorities and elish plans or timetables for achieving goals.

They must effectively manage time and workload to meet deadlines.

Continuous Learning : Best practices in management and legal issues are constantly evolving and managers must keep up with these changes.

They must demonstrate curiosity for learning and actively seek out new information technologies and ods. They must also seek feedback and other opportunities for selfdevelopment.

Leadership : Leadership is essential for the human resource tasks of a manager. Effective managers influence and motivate others in the workplace.

They take initiative in organizing and coordinating the activities of group members and are successful at mobilizing group effort toward a common goal.

Additionally they are responsible for creating and maintaining a positive culture in the practice.

Essential Responsibilities

• Drive revenue for practice growth
• Manage expenses including but not limited to and supplies labor and facility costs
• ist in developing and maintaining salary schedules and job evaluations for all employees
• Provide input on an annual budget
• Triage inhouse human resource issues and collaborate with the Heartland Human Resources team
• Elish and execute performance evaluations
• Elish internal operating procedures for the administration of the practice to ensure accuracy and completeness of veterinary records and reports format and compliance with the accepted hospital practices.
• Partner with the MDVM to ensure all team members are adhering to practice operating procedures that ensure the accuracy and completeness of veterinary records and reports and ensure formats are in compliance with accepted practice guidelines.
• Ensure compliance with regulatory agencies and laws. This includes but is not limited to OSHA DEA EEOC ADA and the Department of Labor.

Develop and maintain procedures necessary to meet regulatory requirements.

• Frequently connect with Heartland RDO to ensure the practice and teams have everything they need to ensure high performance client satisfaction.
• Partners with Heartland’s Support Center as needed to grow the business.
• Any other duties deemed necessary.

Requirements / Qualifications

• Ability to work on weekends when needed
• High school diploma or equivalent
• Previous management experience is required
• Previous veterinary experience is required
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with istance
• Oversee OSHA safety techniques including use of proper PPE
• Computer ss MS office applications etc.
• Basic math and ability to calculate medication dosages
• Strong communication ss to ensure patient safety

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Career and professional development
• Employee istance Program
• DVM Referral Program
20 days ago