Part-Time Guest Services Representative - Hampton Inn

Part-Time Guest Services Representative - Hampton Inn

High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality.

As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

This position will be located at the Hampton Inn on Greenfield Road in Lancaster, PA.

We are seeking a Part-Time team member with flexible availability to work 3 shifts per week. Shifts will vary between 7 : 00 AM 3 : 00 PM and 3 : 00 PM 11 : 00 PM on different days, including weekends. Weekends include a $2 / hr. shift premium!

Starting Rate : $15.40 / hr. - $16.00 / hr. depending upon experience.

Areas of responsibility for our Guest Services Representatives include :

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answering front desk phone.
• Cash handling.

Our next team-member will ideally possess the following educational and work qualifications :

Working for The High Companies : At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

High Hotels offers a comprehensive total compensation package including medical benefits, 401(k), vacation time and employee discounts (varies depending on employment status)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities